Job Description

Job Description

Job Description

• Temp to perm
• Office Hours: 8:30 a.m. - 7:00 p.m. Monday-Friday
• Training: 6 weeks - 100% In- Office 
• After Training Job Schedule: Hybrid Work Schedule, 3 days in office, 2 days remote

Job Summary
Often the first point of contact for customers, the Loyalty Services Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Services Representative is responsible for retention and selling the value of our client's products and services.

Responsibilities

• Supporting policyholders with insurance product information
• Work with customers, via inbound and outbound calls, to assist those who wish to cancel their existing insurance coverage, products, benefits and/or solving service and Claims issues
• Assist clients by matching our products with the needs to the client
• Assist in the collection of current and past due premiums
• Provide detailed information about policies statuses
• Assist with basic technical troubleshooting for website/app related issues
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.
• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Willingness to perform other duties as assigned.
  
   

Education and Experience

• Bilingual skills (verbal, written, read) in English/Spanish
• 1-2 years experience of customer service
• 1-2 years contact center experience
• Previous experience with retention efforts to retain customers preferred
• Previous phone sales experience is a plus
• High School required; bachelors degree preferred

Company Description

The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

Company Description

The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

Job Tags

Permanent employment, Temporary work, Remote job, Monday to Friday,

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