Job Description

Job Description

Job Description

Customer Service Representative (Onsite)
Location: Hartford, CT
Pay Rate: $19.36 per hour
Schedule: Monday - Friday, 8:30 AM - 5:00 PM | Weekends Off

Position Overview

We are seeking an experienced and reliable  Customer Service Representative to join our onsite customer support team. In this role, you will serve as the first point of contact for customers, assisting with program information, account inquiries, and online portal support such as password resets.

This position requires strong communication skills, attention to detail, and the ability to maintain professionalism and empathy when assisting callers, including those who may be frustrated or upset.

Key Responsibilities

• Act as the initial point of contact for inbound inquiries related to program and account information.
• Provide accurate, courteous, and professional assistance to consumers and providers.
• Perform password resets and portal access troubleshooting.
• Log all interactions accurately in the call tracking system.
• Escalate complex issues to leadership or other departments as appropriate.
• Identify recurring issues and recommend process improvements to enhance customer satisfaction.
• Handle and document complaints according to established procedures.
• Maintain high levels of quality, accuracy, and professionalism on every call.
• Meet or exceed performance metrics related to call volume, quality, and service standards.

What You'll Gain

• Full-time, long-term employment opportunity
• Paid training and development
• Monday-Friday schedule with no weekends
• Opportunities for career advancement
• Supportive and collaborative work environment
• Comprehensive benefits package

What We're Looking For

• Strong verbal and written communication skills
• Proven ability to remain calm and solution-oriented under pressure
• Excellent attendance and work ethic
• Strong computer literacy; able to navigate multiple systems efficiently
• Passion for helping others and resolving issues effectively
• Ability to work in a structured, fast-paced call center environment

Requirements

• High school diploma or equivalent required
• Associate degree or higher may substitute for call center experience
• Minimum 6 months of call center experience preferred
• Ability to type 35 words per minute (onsite typing test required)
• Must pass a customer service assessment

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\nWe have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\nMMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\nWe appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at started on your career journey today! Apply to become a part of the MMC Team!\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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