Job Description

Nassau Financial Federal Credit Union.
Collector

 
Salary: $26.49 - $29.00.

Shift: 40-hour work week; Monday through Friday 8:30am -5:15pm.

Work Location : East Meadow - In-person.

Benefits: Medical, Dental, 401K, Vision, Short Term Disability, Long Term Disability and Paid Time Off, Tuition Reimbursement.

 
Working at Nassau Financial Federal Credit Union means being part of something larger than yourself. At Nassau Financial, it is more than a job; we offer a career experience where you can grow personally and professionally while being an integral part of advancing our service mission of “Improving the financial well-being of each member and the communities we serve.”

 

At Nassau Financial, our team of professionals are the backbone of achieving our mission each day. One of the primary means to achieve this end is to develop a highly effective team of employees and advance each employee to their highest potential through coaching and leadership. Our employees are responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the members and recommend an appropriate credit union solution.

 
Our corporate tenets are an integral part of our culture and how we do business:

• Commitment to Service: Providing extraordinary service with every interaction both internally and externally to exceed the expectations of our members.
• Teamwork: Together we succeed through a spirit of mutual respect and collaboration. Feedback is welcomed and contributes to building a positive team spirit to achieve organizational goals.
• Professionalism: Team members are approachable and treat others with respect and consideration; accept responsibility for their own actions; follow through on commitments.
• Fun: We work hard, that’s why it’s called a job! However, working efficiently and effectively with others to achieve our goals can be fun too.
• Community Engagement: Our industry was founded on the principles of people helping people. Being involved in the community through volunteerism is a great way to help others.
• Continuous Improvement: An ongoing effort to make sure that our processes, methods, and practices are as efficient, accurate, and as effective as possible. We do this by examining and improving our processes to eliminate bottlenecks, use the best software, and take advantage of the most efficient methods.

Overview of the Role:

Responsible to protect the assets of the credit union. Identifying and collecting consumer, credit card and home equity loans, which are delinquent, potentially delinquent or charged off.

Accountabilities and Responsibilities:

• Perform daily collection activities for consumer, credit card, and home equity loans. Contact delinquent members, including co-signers, by telephone, SMS, mail, e-mail or in person to discuss their account(s).
• Perform daily collection activities for negative savings, checking or other accounts. Contact negative members, including joint owners, by telephone, SMS, mail, e-mail or in person to discuss their account(s).
• Determine delinquency causes, and if appropriate, provide financial counseling to the member, make recommendations of Credit Union services, and establish proper corrective action to bring the loan current.
• Respond to member inquiries regarding payment notices and delinquent accounts.
• Ensures that delinquency notices and negative balance letters are prepared and sent to members/co-signers and ensure that the notices/letters are complete and correct at the date of mailing.
• Facilitate borrowers telephone initiated payment requests and forward same to Operations Support team for processing.
• Follow up with Borrowers on delinquent taxes, collateral protection insurance (CPI), vehicle titles to ensure the Credit Union is listed as Loss Payee.
• Maintain delinquency and collection history on all delinquent loans. Recommend accounts to be charged-off to Loss Mitigation Management and subsequently refer item(s) for further collection Services. Assist in the preparation of accounts to be charged-off.
• Ensure the proper adherence to credit union delinquent notice policies and procedures and ensure all collection practices are within and in accordance with governmental and regulatory policies and procedures.
• When applicable, follow up on debt protection and life/disability insurance claims, etc.
• Interact with the credit union's attorney if necessary on bankruptcy claims and legal actions.
• Review daily online banking WEB ACH origination report to verify new accounts linked for future ACH transfers.
• Research and investigate suspicious bill pay transactions when alerted by Bill Pay Vendor.
• BSA/AML compliance (and compliance with the Office of Foreign Assets Control) is the responsibility of all employees throughout the organization. This is achieved through: annual training, reporting compliance issues to the attention of the Compliance Officer and keeping aware of regulatory requirements.
• Prepare required forms for delinquent accounts to be referred to the credit union's Loss Mitigation Supervisor.

Other Duties:

• When necessary, assist the Loss Mitigation Supervisor in handling bankruptcy notifications, preparing and mailing pre-foreclosure notices, etc.
• Remain current on changes within the legal, regulatory, economic, competitive and technology environments, which may affect the Loss Mitigation operation function.
• Maintain records to support collection activity for comparability and analysis. 
• Ability to work flexible hours.
• Other duties as assigned.

Credentials, Experience and Skills:

• The Job requires a high school or equivalency diploma. Three years’ experience in Collections or a related field with equal responsibilities is required. Formal training should be supplemented with continuing education.
• Strong verbal and interpersonal skills and the ability to effectively communicate with members, management and team members. 
• Computer skills: Proficiency in MS Word and Excel.
• Possess a high sense of urgency and attention to detail.

This job description is not intended to be, nor should it be construed as, a contract for employment. Nassau Financial FCU makes no guarantee of permanent employment. This job description is to be used as a guideline to give you an understanding of what the Credit Union has defined this position to be.

 

Nassau Financial FCU is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or Member service. Nassau Financial FCU is an Equal Opportunity Employer. m/f/h/v.

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