Job Description

Job Description

Job Description

The Gant

Aspen, Colorado

POSITION SUMMARY

As concierge at The Gant, you will assist guests with coordinating their Aspen experience from pre-arrival to departure providing personalized service to ensure a memorable stay. You will assist with various guest and homeowner needs, including dining reservations, transportation, event tickets, and local area information. Your goal is to enhance the guest experience by delivering exceptional service with a friendly and professional demeanor.

GENERAL BENEFITS: M/D/V, 401(k) and match, EAP, Life Insurance, PTO, bonus potential, wellness benefit or full Aspen/Snowmass ski pass; Benefits may be subject to generally applicable eligibility, waiting period, or other requirements and conditions.

DUTIES AND RESPONSIBILITIES

• Provide courteous and efficient assistance to guests and owners by answering questions, giving directions, and arranging or confirming lodging, transportation, event tickets, recreational activities, and restaurant reservations.
• Greet all guests upon arrival, check on their comfort, offer assistance, and follow through on any requests during their stay, ensuring all arrangements and confirmations are completed.
• Assist guests with requests involving other departments such as Maintenance and Housekeeping and be familiar with the procedures in these areas to facilitate smooth service.
• Maintain an accurate system for processing and communicating guest requests, ensuring all are handled promptly and efficiently.
• Contact guests prior to their arrival to inform them of available guest services.
• Keep a current, detailed, and organized collection of information on local activities, events, and businesses. Stay updated on current events and special activities in the area and be able to provide additional information as needed.
• Build and maintain positive working relationships with local businesses and contacts to enhance guest experiences.
• Ensure the guest service area is always organized, neat, and presentable, maintaining a professional personal appearance.
• Be prepared to assist with tasks in reservations, front desk, or as a bellman as needed, such as greeting buses, moving luggage, and directing traffic.
• Organize staff participation in local promotions and follow up with appropriate appreciation. Assist with and be aware of employee morale programs.
• Perform other duties as assigned by management, ensuring a smooth operation and exceptional guest service.

QUALIFICATIONS

• Previous hospitality experience required.

• Knowledge of the local area, including restaurants, attractions, and events, is highly desirable.

• Ability to work at a fast pace while multi-tasking, strong organizational skills.

• Effectively communication both verbally and written in English, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. Bilingual a plus.

• Basic understanding of hotel operating systems (SMS, Alice, Microsoft Office) and their functions.

• Must be able to perform most Front Desk and Reservations functions.

TOOLS AND EQUIPMENT

• Front lobby/office setting with extensive telephone, desk, and computer work plus considerable person to person contact with guests and homeowners.
• High traffic office area and rapid pace for sustained lengths of time.
• Standing for extended periods during shifts.
• Must be organized, keep the Concierge area cleaned, and lift boxes up to 40 lbs.
• Must be socially inclined and able to attend social functions as necessary.

This Job Description in no way states that these are the only duties of an employee in this position. The employee is required to comply with all instructions and other related duties requested by his or her manager. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I hereby certify that I have read and understand the contents of this job description as outlined above and that I am able to perform these duties with or without accommodation. Further, I understand that failure to perform these duties as assigned may be grounds for dismissal.

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