Job Description

Job Description

Job Description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

The Consumer Real Estate Sales Manager (CRESM) directly manages all MLCs, and their staff. In support of the Consumer Real Estate Sales Director, the CRESM leads, manages and coaches the Mortgage Loan Consultants (MLCs) / Consumer Real Estate sales teams, to align with the bank’s residential real estate growth goals. The CRESM establishes and maintains relationships with mortgage professionals throughout the bank’s reasonably expected market area in order to; mine for quality residential loan originators (primarily in moderately populated areas), create relationships with organizations specializing in advancing mortgage lending opportunities in areas identified as majority minority and/or low to moderate income, as well as to assist the Consumer Real Estate Sales Director in driving teams toward successful attainment of individual and team goals.

• Responsible for execution of the bank’s MLC production unit to attain loan growth initiatives
• Draws on current and future relationships with mortgage industry professionals to assist CRESD in recruitment and development of MLCs with $15MM or greater levels of production
• Develop and maintain current competitive market information to stay abreast of trends and developments within covered markets
• Receives, creates, and utilizes reporting to assist in leading MLC teams in maintaining and excelling in productivity and efficiency
• Ensures the bank maintains participation in community outreach programs within the MLC’s designated territories
• Ensures the bank is mining for applications from, and remains a partner to groups of low to moderate income (LMI) and those in protected classes
• Plans and attends meetings developed specifically for MLCs for training, coaching, and sales improvement initiatives
• Collaborates with the CRESD, Marketing Department and Compliance to establish and implement marketing strategies designed for MLCs on a territory scale, in-line with company objectives
• Assists the CRESD in day-to-day duties as required
• Completes other duties as assigned
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner
• As an integral member of the Mortgage Lending Department, this position is responsible to assist the department, as well as the Bank, in achieving their annual goals.

Qualifications

Education, Training and Requirements:

• B.S. or B.A. degree in a related field of study preferred
• Valid driver’s license
• Candidates being considered for this position will be subject to additional background checks as required by regulations. Employees in this job must register and comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).
• All applicants must be 18 years of age or older

Skills:

• Highly qualified in ability to attract, inspire, lead and manage a team of professional consumer real estate mortgage sales associates
• The successful candidate must have thorough knowledge of the mortgage origination process and secondary market underwriting guidelines
• Strong written and verbal communication and sales skills
• Understands local real estate markets and variables that have the potential to change the landscape of said markets
• Ability to coach for results

Experience:

• Minimum 5 years in a related consumer real estate sales position

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