Job Description

Job Description

Job Description

Overview

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com.

Responsibilities

To provide support for the Cafe Sales & Marketing team while taking ownership of specific initiatives that will assist in driving sales.

• Write and negotiate sales and marketing contracts according to Corporate procedures
• Delphi Administration – Primary responsibility for all input and reporting functions for Delphi.
• Assembling of the Cafe Event Calendar and Brand Calendar
• Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge
• Communication and follow up with Group Travel Planners and marketing partners
• Administration of package programs
• Ensure receipt of payment from client by following Corporate procedures
• Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.)
• Updating of “cafe” website to be communicated with Support Center On-Line Marketing team
• Partnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings
• Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business
• Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.
• Liaise between Support Center Sales & Marketing departments and the cafes
• Work with SM, GM, and KM to ensure that contract/menu is executable
• Attend meetings with S&M Manager as requested to communicate events/functions to management team and/or staff
• Coordinate operations between departments
• Attend client functions marketing events and designated parties to provide support and representation of the department
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique
• Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand
• Maintain high morale
• Operate ethically to protect the image of Hard Rock
• Utilize programs designed to help Save the Planet

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Some college coursework

SKILLS

• Presentation of a professional image to guests, clients, and potential function coordinators
• Composure during stressful events
• Possession of a take charge attitude tempered with diplomacy
• Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event
• Must possess strong communication and listening skills, excellent reading and writing
• Comprehend professional language, either written or spoken, to communicate
• Ability to effectively present information in one-on-one and small group situations to other employees of the organization
• Multiple language abilities a plus, fluency in English required

PHYSICAL DEMANDS

• Ability to move throughout the Corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
• Ability to travel via auto or airplane for long periods of time

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