CRM Application Specialist (Microsoft Dynamics) Job at Belimo, Danbury, CT

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  • Belimo
  • Danbury, CT

Job Description

Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,000 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.

JOB SUMMARY

The Microsoft Dynamics (CRM) Application Specialist performs application management, administration/configuration, query creation, dashboard setup, report analysis/generation, data input, and end-user support/training. This role has the responsibility for logging and troubleshooting daily requests/issues, configuring and documenting enhancements, providing technical review for proposed enhancements, and training regional users as needed. In addition, project support both local and global may be required.

COMPANY'S MISSION AND VALUES

The objectives of this position are fully integrated to the objectives of the Company's Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy.

REPORTING STRUCTURE

The Microsoft Dynamics (CRM) Application Specialist is part of the Sales division and reports up to the Americas Sales Organization. This position bears full responsibility for all agreed upon goals and objectives. This position is located in Danbury, CT.

JOB RESPONSIBILITIES

Implement and maintain Belimo's Microsoft Dynamics CRM system configuration, maintenance, data maintenance (i.e. duplicate cleanup, poor formatting, etc.), documentation, reporting, and system integration. Team up with new users to promote CRM usage within the organization. Analyze and troubleshoot problems and drive corrective actions to closure which may include testing and training. Act as the liaison between the Global CRM team and the Americas (North America and South America) key users to support any new enhancements including testing, rollout, and training. Create new end-user display layouts, dashboards, and applicable CRM sales reports. Provide system training, coaching and best practice exchange between Americas headquarters and the identified CRM key users. Provide basic day-to-day support to all users including, but not limited to, data administration and data input with the focus on data integrity. Generation, update, and communication of the regional CRM input specification. Act as the primary Americas Change Board Representative, coordinate all requests and new initiatives, and communicate applicable CRM related information to the team. REQUIREMENTS Bachelor's Degree in a business discipline. At least 5 years of experience within a CRM (Customer Relationship Management) department. Sales experience within a manufacturing company preferred. Strong business analysis and functional experience, including requirements gathering, creating and deploying solutions to end users Ability to interpret complex information and display useful output charts/graphs. Ability to professionally communicate with others both verbally and in writing. Proficient use of personal computer and other supporting business equipment is a must. High comfort level on use of the Microsoft Suite of products (Outlook, Word, and Excel). Experience with Microsoft Dynamics CRM a plus. High degree of time management and self-structure required. Must have excellent interpersonal skills and maintain both a proactive and positive attitude. The base pay for this position ranges from $80,000 - $95,000 annually with a target performance bonus of 10% of an employee's annual base salary. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo

MAKE A DIFFERENCE - JOIN OUR TEAM

At Belimo, we take pride in making our company a rewarding place to work. Our leaders are passionate, and embrace new ideas. Through collaboration our employees don't just create amazing products; they are revolutionizing the HVAC industry. Investing in employees is at the core of Belimo's approach to recruiting and retaining diverse creative talent, to continue to grow an industry leading business. The success of our company brand is connected to the expertise and dedication of our employees. Join Belimo, and help improve the world around us. Belimo

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