Customer Service Phone Rep Job at ATC Income Tax, Marietta, GA

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  • ATC Income Tax
  • Marietta, GA

Job Description

Job Description
ATC Income Tax is now hiring....


Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed)

ATTN : If hired, position will start immediately Monday, January 1, 2024. Training will be held via Zoom and socially distanced in-person at our Marietta & Decatur locations.

THIS IS A SEASONAL POSITION. Employment from January thru April.


Fresh, fun tax preparation office looking for 8 inside phone representatives to work call center for busy locations! No tax experience necessary.

Positions available in Marietta and Decatur

Responsibilities include:


Build client rapport


Market tax preparation services to in-bound callers using phone script


Make outbound marketing calls to previous tax clients using phone script


Record accurate notes in online customer relationship management database


Prepare tax return estimates for in-bound callers (no experience needed, will train)


Resolve basic customer concerns via telephone in a timely and professional manner


Provide excellent customer service over the telephone


Support Tax Preparer staff


Ensure adherence to company policies and procedures


Overall office efficiency

Requirements:


Ability to follow phone script


Ability to perform in a fast-paced environment


Previous customer service experience is a must


Detailed oriented


Well organized


Self motivated


Reliable and punctual


Good computer skills


Outstanding phone etiquette


Proper grammar usage in oral and written correspondence


Ability to multi-task


Ability to problem solve


Ability to work days, evenings and weekends

Store hours are 9am - 8pm Monday thru Saturday, Possible Sundays; Shift starts at 9am


You will work approximately 30 - 40 hours per week


Compensation - Hourly, plus weekly bonuses


There will be a short phone interview followed by an in-person interview


There will be a background check for all new hires

Thank You


ATC Income Tax ATC Income Tax

Job Tags

Hourly pay, Full time, Part time, Seasonal work, Immediate start, Shift work, Weekend work, Sunday, Saturday, Afternoon shift,

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