Customer Service Representative Job at Maryland Community Connection, Phoenix, AZ

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  • Maryland Community Connection
  • Phoenix, AZ

Job Description

Responsibilities:




  • Respond promptly to customer inquiries via phone, email, chat, or social media.



  • Manage and resolve customer complaints or issues in a professional and timely manner.



  • Provide information about products, services, billing, and company policies.



  • Process orders, forms, applications, and requests accurately.



  • Maintain detailed and accurate customer records in the company’s CRM system.



  • Escalate complex issues to the appropriate department when necessary.



  • Follow up with customers to ensure their issues are fully resolved.



  • Collaborate with internal teams to enhance customer satisfaction.



  • Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction scores.



  • Uphold company values and maintain a positive, empathetic, and professional attitude toward customers.


 


Qualifications:




  • High school diploma or equivalent



  • Proven experience in customer service or a related field



  • Strong verbal and written communication skills.



  • Excellent listening and problem-solving abilities.



  • Computer proficiency, including Microsoft Office and CRM systems (e.g., Salesforce, Zendesk, or HubSpot).



  • Ability to multitask in a fast-paced environment.



  • Strong attention to detail and organizational skills.



  • Ability to work independently and as part of a team.


  • Available to begin immediately

Salary/Compensation: $60,000 per year

recblid f5z2wic89mbweerxnpkvz1rz7l9g5u

Maryland Community Connection

Job Tags

Work at office, Immediate start,

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