Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...Job Description Pro Underground is seeking an experienced Class A CDL Driver Work in the sioux falls and surrounding area. No overnights. Overtime available. Must be able to drive manual transmission pulling sidedump Top pay contact Chris at (***) ***-**** or...
...Job Description Job Description Concrete/Construction Laborers needed! Huntsville AL must be open to day shift/night shift Working safely and collectively with a team to perform concrete repair/rehabilitation and FRP application. Specific Role Responsibilities...
Position Description Immediately hiring a Permanent Full Time Senior Level Diesel Technician to support our Truck Fleet at Ryder in West Palm Beach, FL For More Info Call Erica or Text "West Palm Beach T3" to (***) ***-**** Hear it from a Ryder Technician Employee ...
$5,000 Sign On Bonus Available! Advanced Dental Care of Streetsboro is looking for a Dental Hygienist to join our team! Flexible... ...full benefits and SO MUCH MORE! We pride ourselves on doctor/hygiene collaboration and very positive environment all while having fun...
...Description Job Description Our client, a leading snack food manufacturer,is seeking forklift operatorto join their team. As a material handler, you will be part of the warehouse teamsupporting logistics. The ideal candidates will have self-motivation, positive...