Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) Job at Itaú USA, Valley County, ID

ZjJFc0JKWmgwUGFHOFhGTm1SNEV3T3puWFE9PQ==
  • Itaú USA
  • Valley County, ID

Job Description

Job Overview

We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and support tickets
  • Provide accurate information and troubleshoot issues with clarity and professionalism
  • Assist customers in navigating products, services, or account-related questions
  • Document interactions and update customer records in our support system
  • Escalate complex issues to the appropriate internal teams when needed
  • Maintain high customer satisfaction through empathy, patience, and effective communication
  • Follow company guidelines, scripts, and best practices for support interactions

Required Qualifications:

  • Experience in customer service, live chat support, or call center support (preferred but not required)
  • Strong written communication skills—clear, professional, and friendly
  • Problem-solving skills and the ability to work independently
  • Comfortable multitasking between multiple chats or support channels
  • Tech-savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
  • Reliable high-speed internet and a distraction-free workspace
  • Positive attitude, patience, and a customer-first mindset

Preferred Skills:

  • Experience with platforms like Zendesk, Intercom, Freshdesk, or HubSpot
  • Background in e-commerce, SaaS, or online service-based companies
  • Strong typing speed and accuracy

What We Offer:

  • 100% remote work-from-home position
  • Flexible scheduling options
  • Competitive hourly pay or salary based on experience
  • Opportunities for advancement and long-term growth
    • Supportive team environment and ongoing training

Job Tags

Hourly pay, Full time, Part time, Work from home, Flexible hours,

Similar Jobs

Independence Construction

Project Manager Job at Independence Construction

 ...Independence Construction is looking to add a seasoned Project Manager to our growing team in Cleveland, Ohio! Who is IC? Independence Construction is one of the largest CM businesses headquartered in Northeast Ohio. As part of the DiGeronimo Companies, we offer... 

Dovel Technologies, Inc

Remote Revenue Integrity Coding Specialist Job at Dovel Technologies, Inc

A prominent technology company is seeking a Revenue Integrity Coding Billing Specialist to resolve assigned claims and ensure compliance with billing guidelines. This fully remote position requires a high school diploma, 5+ years of Revenue Integrity experience, and coding... 

ACL Digital

Video Editor / Animator Job at ACL Digital

 ...delivery, and thrives in a fast-paced, collaborative environment. What youll do: Plan, edit, and produce high-quality video and animation content Create motion graphics, 2D/3D animations, and visual assets Collaborate with producers, designers, and clients to... 

Real Estate Exchange

Mortgage Broker Job at Real Estate Exchange

 ...and the Cambodian Childrens Fund to help homeless families get back on their feet.About the Position REX is seeking a mortgage broker who will work with us to establish a national REX mortgage brokerage that will make the experience of obtaining a home loan easy... 

Union Pacific Railroad

Sheet Metal Worker Job at Union Pacific Railroad

 ...locomotive pneumatic and hydraulic systems (air, fuel, water and sanding systems); (2) troubleshoot and repair malfunctions in locomotive pneumatic and hydraulics systems; (3) fabricate or modi Sheet Metal, Worker, Metal, Operations, Manufacturing, Transportation, Systems...