Job Description

In our multi-specialty practice, we welcome many new patients each month. We care for our patients in a private practice setup with the highest quality and using advanced technology in a state-of-the-art facility. We offer full-service dentistry and strongly focus on quality, service, and patient satisfaction. We are located in
Clover, SC, and Rock Hill, SC close to Charlotte, NC.

• Mentorship with doctors.
• 22 years plus in practice at the same location.
• Approach towards continuous improvement, learning new aspects in dentistry
• Great supporting staff and work-life balance
• Great compensation 
• Paid Holidays
• 401K with Match
• Assist for Healthcare benefits, Dental benefits for employees and Family
• Opportunity to become Senior Office Manager after proven record

Job Duties of Dental Assistant Office Manager:

Staff Management

• Hire, train, and supervise dental office staff, including receptionists and the remote insurance team.
• Hold team members accountable to published and clearly defined goals related to business growth and development plans.

Scheduling

• Oversee patient appointments and manage the dentist's schedule to optimize workflow.

Financial Management

• Handle billing, insurance claims, and payment processing; monitor accounts receivable and payable.

Patient Relations

• Ensure excellent customer service, address patient inquiries, and handle complaints effectively.

Compliance

• Ensure the office complies with health regulations, safety standards, and HIPAA guidelines.

Inventory Management

• Maintain inventory of dental supplies and equipment, placing orders as needed.

Record Keeping

• Oversee patient records and ensure they are accurately maintained and secure.

Marketing

• Develop and implement marketing strategies to attract new patients and retain existing ones.

Technology Management

• Manage dental software systems for scheduling, billing, and patient records.

Financial Reporting

• Prepare reports on financial performance and operational metrics for the dentist.

Communication Skills

• Demonstrate superior written, verbal, and other communication skills.

Talent Management

• Interview, hire, and retain top-tier talent as guided by Apex Dental.
• Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.

Onboarding

• Seamlessly integrate all team members into the dynamic business environment while continuing to meet business needs.

Program Development

• Collaborate with dedicated corporate departments and executive team members to design sustainable and scalable programs.

Strategic Planning

• Identify operational areas of opportunity, create action plans, and execute strategies to grow and enhance the business.

Performance Analysis

• Thoroughly understand key performance indicators and benchmarks that affect business metrics, and course-correct when necessary.

Continuous Improvement

• Assess practice needs and strategically plan improvements.
• Stay up to date on industry trends, current events, and best practices.

Accountability

• Hold team members accountable for annual training requirements, performance reviews, and other company mandates.

Feedback

• Provide thoughtful, documented, timely, and constructive feedback to direct reports, focusing on solutions, continuous improvement, and positivity.

  Knowledge and Qualifications

• 2 or more years of management experience is required.
• Dental office management experience is preferred.
• Must have the knowledge and ability to understand and apply financial management principles.
• Familiarity with Open Dental is preferred.

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