Job Description

Office Manager
Lone Star Pediatric Dentistry and Braces – Killeen

The Office Manager oversees daily practice operations, financial performance, and patient satisfaction while fostering a positive team culture. This role involves managing staff, supporting front and back office functions, and ensuring compliance with policies to help children achieve great oral health.

Key Responsibilities:

• Manage daily operations to achieve financial and patient experience goals.
• Lead and mentor staff to build a positive office culture.
• Oversee recruitment, onboarding, training, and performance evaluations.
• Conduct staff meetings and address employee concerns.
• Ensure compliance with policies, safety protocols, and regulations.
• Support financial and operational functions, including expense control.
• Implement systems for patient satisfaction and case acceptance.
• Liaise with internal departments (HR, Marketing, Finance).
• Monitor certifications, licenses, and training compliance.
• Address and resolve safety incidents promptly.

Qualifications:

• Bachelor’s Degree in Business or equivalent work experience.
• 2+ years of leadership experience in healthcare or practice management.
• Strong communication, problem-solving, and organizational skills.
• Experience in team leadership, healthcare management, and customer service.

Skills:

• Leadership and team-building.
• Financial and business management.
• Employee development and performance management.
• Decision-making and critical thinking.
• Strong interpersonal and organizational abilities.

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