Job Description

JOB SUMMARY

Support and assist Direct Sales Manager by managing the day-to-day activities of the Direct Sales Department.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience

• Responsible for meeting and exceeding budgeted sales goals

• Supervise a team of Direct Sales staff and service partner personnel. Direct reports may include Sales Representatives as well as service partners. May also manage other sales resources as assigned
• Recruit, interview, hire and train Direct Sales staff
• Support of Direct Sales staff will consist of approximately 70% field work and 30% office work
• Communicate territory assignments to residential sales representatives
• Monitor the payroll process and ensure timely and accurate approval of all commissions payment
• Handle employee relation issues, including performance appraisals, coaching, safety training, etc.
• Assist with budget preparation and provide input on marketing issues and sales offers
• Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS

• Ability to read, write, speak and understand English

• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle

• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Must be able to work evenings and weekends
• Occasionally required to work overtime as the business needs dictate
• Valid driver´s license, satisfactory driving record within Company required standards and auto insurance

PREFERRED QUALIFICATIONS

• Knowledge of Direct Sales practices

• Experience with consumer education of products and services

• Knowledge of cable or telecommunications services
• Related Work Experience
• Field and Office environment
• Outside field environment with exposure to inclement weather
• Travel as required

Physical Requirements

• Vision ability: close vision, peripheral vision, and ability to adjust focus

Mental Requirements

• Ability to complete documentation accurately

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