Director of Engineering, Intuit Assist Job at Intuit Inc., Canada

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  • Intuit Inc.
  • Canada

Job Description

2024-49796 - Copy or share job URL

Director of Engineering, Intuit Assist

Location(s):San Diego, California; Toronto, Canada

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join the Virtual Experts Platform (VEP) as the Director of Engineering, Intuit Assist. VEP powers AI-driven digital expertise and AI-assisted human expertise for all Intuit customers to ensure customers who enter the Intuit ecosystem never experience a ‘dead-end’ and always have a trusted expert by their side to help them along the way. VEP is core to Intuit’s Big Bet 2 and serves every single customer and that touches all the products across the tech ecosystem including expertise-led offerings such as TurboTax Live, TurboTax FullService, QuickBooks Live.

We are looking for a seasoned technology leader with a platform mindset and experience in building and running AI powered solutions at scale. In this role, you will lead the technology platform and solutions that drive Intuit wide outcomes focused on leveraging AI (including GenAI) to transform our product and service experiences. You will partner closely with Business Units, Customer Success, and external partners, to lead the strategy for accelerating outcomes by leveraging existing external and internal capabilities and developing our portfolio of digital expertise capabilities. Your solutions impact millions of Intuit customers and experts and this is truly a chance to make a difference and drive a huge impact, globally.

The ideal candidate’s experience encompasses strong technical architecture and/or software development, building at scale PaaS and SaaS solutions, business acumen and expertise in developing product strategy, and outstanding organizational leadership in building high performing teams. This leader will have an ability to leverage prior success building and rearchitecting products and platforms that run at scale.

Qualifications

15+ years of experience in the software industry building highly scalable and performant technology solutions

Demonstrated ability to deliver high quality SaaS and PaaS products/platforms that serve millions of customers

Attracts, develops & retains top talent

Track record of leveraging AI to innovate and transform product experiences and capabilities

Outstanding business outcomes with effective and fast decision making that takes into account the interests of all four key stakeholders – employees, customers, shareholders, and partners

Experience in making successful trade-offs that balance the short and long term product goals

Experience driving engineering design using Agile process to drive innovation, accelerate decisions and outcomes while minimizing risk

Proven ability to lead and influence large distributed product development efforts

Partner with senior engineering leaders and business leaders to influence organizational decisions and in building strong engineering teams

Proficiency in one or more key technologies including React, Java, Javascript, NoSQL· Proficient in front-end and back-end architecture & design

Understanding of industry-leading technology/solutions in APIs, SDKs, SaaS best practices, and developer platforms and tools. In-depth knowledge of industry best practices, technologies, architectures and emerging technologies

Experience using data insights for product refinement

Experience transitioning a monolith to a Cloud-based, service-oriented architecture

Ability to work well through ambiguity, confidence in making tough calls and leading through adversity with a sharp focus on the eventual right outcomes

Computer Science or related bachelor’s degree required; advanced degree preferred

Responsibilities

Will lead the technical strategy and drive teams in delivering and growing successful AI powered solutions and services

Ability to be scrappy, experiment and learn while driving target state technical architecture for durable platform capabilities to serve millions of customers

The role requires influencing teams across Intuit to transform our product and service experiences through the platform and ecosystem transformation

Partner closely with multi-disciplinary teams across Customer Success, Product Management, Design, Partnerships to deliver customer outcomes

Contribute to company wide initiatives on the engineering and talent development

Actively raise the operational excellence standards of the services and products to be secure, available, scalable, resilient, and performant. Inspire team innovation and deliver quality at speed across product offerings and platform services

Successfully deliver results through diligent planning, attention to detail, effective delegation, efficient decision making, and individual/team accountability

Hire top talent, and actively counsel and coach the team and build a high performance organization. Actively engage in Intuit wide talent development

Actively engage in external developer and partner communities, tech communities on cutting edge technology innovation to accelerate Sales outcomes and lead the teams at Intuit to accelerate innovation and customer outcomes.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $253,500 - 342,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

AlexandriaIntuit employee"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

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Award-winning culture, best-in-class benefits

Culture and values

Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

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Benefits we offer

People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

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Hiring process

From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Related Content

We’re making advances in AI, Cloud, and Mobile technology to power an innovative global financial platform.

Find Out More

From open source to the latest Intuit tech, connect with our engineering community.

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Job Tags

Temporary work, Local area, Remote job, Worldwide,

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