E-Commerce Customer Support Specialist (Remote) Job at Remote VA, Scranton, PA

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  • Remote VA
  • Scranton, PA

Job Description

Professional E-Commerce Customer Support Specialist

We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent.

Key Responsibilities:

  • Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
  • Process returns and refunds efficiently using Refund Sniper.
  • Manage and resolve customer order issues with professionalism and urgency.
  • Handle FedEx and other carrier claims, ensuring accurate tracking and resolution.
  • Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
  • Maintain detailed records of customer interactions and resolutions.
Remote VA

Job Tags

Remote job,

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