Entry Level Service Desk Analyst : Dallas, TX (Onsite) : W2-$20/hr Job at Inficare, Dallas, TX

ZW00bUJweHUwZm1IODNGS21oZ0l3T2JtV3c9PQ==
  • Inficare
  • Dallas, TX

Job Description

Service Desk Analyst Location : Dallas, TX (5 Days onsite) Duration : 6+ Months contract Rate : $20/hr on W2 without benefits Job Description: Own end to end responsibility to progress each ticket logged onto Customer's ServiceNow for any resolver group, irrespective of geography, application or support area. Tickets will be managed by priorities and determined by Customer specific business impact, with the Service Desk operative providing regular end-user updates and escalating within any resolver groups, Customer team or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the End User. Each associated Service Desk operative will be familiar with Customer business imperatives, technologies and support processes. They will be responsible for progressing to completion. Troubleshoot, diagnose and analyze the issues and implement corrective solutions related to Laptops/ desktops/ mobiles and peripherals. Utilize LogMeIn remote desktop tool to facilitate troubleshooting efforts with Customer users Document the activities, situational facts, communication, troubleshooting and update the knowledge base during troubleshooting activities. IMACD activities, training and job-aids for new users Vendor coordination with third-party firm to manage the Asset Management lifecycle. Desktop / laptop / phones / tablet OS to support - MAC, PC, IOS, Android Provide basic level knowledge to users on hardware & software usage including onboarding orientations. Inficare

Job Tags

Contract work, Remote job,

Similar Jobs

AccentCare

staff - Registered Nurse (RN) - Home Health Manager - $80K-85K per year Job at AccentCare

 ...Job Description AccentCare is seeking a Registered Nurse (RN) Home Health Manager for a nursing job in Beaumont, Texas. Job Description & Requirements ~ Specialty: Manager ~ Discipline: RN ~ Duration: Ongoing ~40 hours per week ~ Shift: 8 hours ~... 

Arrotek US

Metal Fabrication Operator - 2nd Shift Job at Arrotek US

 ...: ~ High School Diploma, GED or equivalent. EXPERIENCE : ~ Requires 6 to 12 months previous experience working in a metal fabrication department working EDM (Preferred) or CNC machines, or equivalent machines experience. Must be able to use various measuring devices... 

Vivo HealthStaff

Telemedicine Therapist (MFT/LCSW/PsyD) - California License Job at Vivo HealthStaff

 ...licensure in California. Details: ~40 hours per week ~ Work from home; Telecommute ~ Provide therapy consultations Benefits:...  ...Hourly Rate Weekly payments via direct deposit Medical Malpractice provided Completely digital onboarding process... 

HyerTek Inc.

SharePoint Developer Job at HyerTek Inc.

 ...company and its people. You'll have support from the top and extra hands when you need them.HyerTek is seeking an experienced SharePoint Developer to support our Civilian and DoD clients. The developer must have strong SharePoint 2016 and SharePoint Online as an... 

NBCUniversal

Environmental Health and Safety (EHS) Specialist- NBC Sports Job at NBCUniversal

 ...bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming...