Guest Service Representative - Hotel Front Desk Job at Best Western Plus, Secaucus, NJ

ZldVbkJKOXYyUGVGOG45RW1oNEJ4dXptWGc9PQ==
  • Best Western Plus
  • Secaucus, NJ

Job Description

SureStay Hotel by Best Western Secaucus  is hiring for a hotel Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.  Best Western brand experience is preferred but not required. 

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software (Jonas Chorum)
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Job Tags

Work experience placement,

Similar Jobs

BOLT FARM TREEHOUSE

Lux Spa Director: Lead Wellness & Guest Experience Job at BOLT FARM TREEHOUSE

 ...A luxury wellness retreat in Whitwell, TN is seeking a Spa Director to lead operations and ensure exceptional guest experiences. The ideal candidate will possess a strong passion for wellness, proven leadership in a luxury spa setting, and skills in financial management... 

Match Education

PreK-12 Teachers (2026-2027) Job at Match Education

Job Description Job Description Position Title: PreK-12 Teachers (2026-2027) Match Charter Public School is a free, high-performing charter public school in Boston. We are a PreK-12 school serving up to 1,250 students. Our mission is to prepare studentsparticularly...

First Student

Bus Monitor/Aide Job at First Student

 ...Now Hiring School Bus Monitors In Delran, NJ! First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands... 

Crate & Barrel

Creative Design Specialist (SAUSALITO) Job at Crate & Barrel

The associate graphic designer will support both print and digital marketing, branding, and product launch initiatives. The ideal candidate will have a keen eye for typography, a passion for clean and sophisticated design, and the ability to work across multiple formats... 

PetSitter.com

Pet Sitter Wanted - Seeking Pet Sitter In Deer Park, Wisconsin $40/Day! Job at PetSitter.com

Hello looking for reliable person . We have one outdoor cat and two indoor out door cats. Two dogs. A yellow lab bout 4 and a mix Briard bout 6 yrs oldPlease visit to view full details and to apply. Lots of jobs to choose from!