Job Description

Job Description

Job Description

Join Hope The Mission: Where Compassion Meets Action!

Are you passionate about making a difference and eager to contribute to a meaningful cause?

At Hope The Mission, Our mission is to prevent, reduce and eliminate poverty, hunger, and homelessness. We do this by offering immediate assistance and long-term solutions to community members.

Hope the Mission is currently seeking a Housing Program Manager to join our Housing Navigation team and be a part of this impactful journey. At Hope The Mission, you'll have the chance to be at the forefront of our mission, working alongside a talented group of professionals who are united by a shared vision of a better world.

See below info regarding details about this position's requirements as well as an overview of our full-time employee benefits:

Amazing Benefits are provided for all eligible staff!

• Employer-paid employee health benefits:(including teledoc).: Available to Part-Time Eligible and Full Time Employees!

• Dental, Vision & Life Insurance: Available to Part-Time Eligible and Full Time Employees!

• Five additional voluntary insurance packages: Available to Part Time Eligible and Full-Time Employees!

• Generous Paid Time Off: Enjoy a healthy work-life balance with paid time off for Full-time Employees to include: vacation, floating holidays, company paid holidays, and sick leave!

• Professional Development: We are committed to your growth with opportunities for training, workshops, and career development!

• Employee Assistance Programs!

Job Summary:

The Program Manager for Housing Navigation is responsible for supervising all aspects of the Housing Navigation Program to achieve its goals and objectives. This role involves designing and implementing plans and operations in line with contract and budget guidelines, overseeing resources, coordinating with community partners, and conducting ongoing progressive engagement to support participants and leverage Hope the Mission and community assets.

Skills and Minimum Qualifications:

• Bachelor’s Degree in social work, public administration, business management, or a related field (preferred).
• Experience in program management, typically 3-5 years (preferred).
• Minimum 2 years of case management experience in a related field
• Commitment to maintaining confidentiality and adhering to ethical standards in handling sensitive information.
• Strong knowledge of best practices in case management and housing navigation, including case noting and documentation methods.
• Expertise in designing and implementing housing stability plans.
• Excellent written and verbal communication and critical thinking skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and basic database functions.
• Deep understanding of participant acuity and ability to assess and consult on appropriate levels of care.
• Ability to coach and mentor staff effectively.
• Ability to work with diverse populations and individuals with limited English proficiency.
• Knowledge of community resources and experience linking participants with appropriate services.
• Strong client-focused approach, with skills in delegation, mentorship, stress management, leadership, and conflict resolution.
• Proficient in Clarity/HMIS (Homeless Management Information System).
• High level of professionalism and integrity in all interactions.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint.
• Ability to perform prolonged periods of sitting, as well as walking, standing, bending, squatting, climbing, kneeling, and twisting.
• Ability to grasp, push, pull objects such as files and file cabinet drawers, and reach overhead.
• Occasionally lift and/or move, push, and pull up to 25 pounds.
• Hold a valid California Driver’s license with required insurance and a reliable vehicle; must have a driving record with no more than 1 moving violation in the last 12 months.
• Bilingual (Spanish) preferred.

Duties include but are not limited to:

• Maintain a thorough understanding of the Scope of Required Services (SRS) and its contractual obligations.
• Achieve contract objectives by supervising staff, providing expertise, guidance, and training.
• Implement Quality Assurance systems, working closely with the Director of Inside Safe to highlight progress towards goals and outcomes.
• Coordinate day-to-day operations, including intake, creation of service plans, and housing stability plans for clients.
• Conduct weekly case conferencing meetings and case file audits to ensure participant records are complete and accurate.
• Conduct weekly staff supervision meetings and document discussions.
• Monitor program compliance with HOTV, LAHSA, and LAFH policies and procedures; maintain documentation of all program procedures.
• Coordinate collaboration efforts with community partners and landlords.
• Assist the Director of Inside Safe with landlord disputes/complaints, prioritizing the preservation of relationships.

If you are ready to bring your amazing skills, passion, and dedication to our cause, Hope the Mission would love to hear from you! Apply now!

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.

Work Environment

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

◊ EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.

◊ HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide

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