Job Description

Smoothstar Tech is hiring qualified canindates for work from home customer service position with Intuit TurboTax for the tax season. . Agents will.serve customers by providing product and service information; resolving product and service issues..
Customer Service Representative Job Duties:

• Interact with Turbo Tax customers via phone, focusing on tax related questions, data entry and navigation.
• Research, analyze and determine an appropriate course of action for TurboTax customers.
• Be a positive representative for Intuit and the Turbo Tax product; take a caring and empathetic approach to customer interactions.
• Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
• Act as a technical resource when assisting customers to resolve problems with devices and equipment.
• Provide support via phone and/or SmartLook one-way video and screen share technology.

Customer Service Representative Job Qualifications:

• 1 year of customer service: call center, retail or helpdesk.
• Excellent technical and customer service skills - passion for providing the BEST customer experience.
• Must have extensive experience with Windows OS, web browsing, email, and various software applications..
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
• Must be able to efficiently navigate through menus & options on desktop devices while describing those actions verbally to customer.
• Excellent written and verbal communication skills and excellent phone etiquette (Clear crisp speech).
• Requires strong active listening skills to accurately paraphrase a customer conversation.
• Ability to begin servicing the program immediately after the call center owner or its agent certifies for a period of 90 days thereafter and meet the minimum service interval requirement.

Job Tags

Immediate start, Work from home,

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