Job Description

IT Help Desk Technician (Entry-Level)

Employment Type: Contract-to-Hire

Workplace Type: Onsite (5 days a week)

Location: Downtown Los Angeles, CA

Industry: Entertainment

Compensation: $29-$32/hr

Job Summary:

We are seeking a motivated and customer-focused IT Help Desk Technician with 2-4 years of experience to join our support team. The successful candidate will provide technical assistance to end-users through deskside, remote, and phone support, troubleshooting hardware and software issues across a diverse environment. This role offers an opportunity to utilize your technical skills and grow within a dynamic organization dedicated to delivering excellent IT support.

Responsibilities & Duties:

• Provide deskside, remote, and phone technical support to end-users, ensuring quick resolution of technical issues.
• Perform basic hardware and software troubleshooting, diagnosing and remediating technical problems efficiently.
• Support a mixed environment of Windows PCs, Macs, iOS, and Android devices.
• Track, manage, and resolve IT support tickets using a ticketing system like ServiceNow or similar ITSM tools.
• Assist with the administration and maintenance of Microsoft Office Suite, Active Directory, Office 365, Intune, and other Microsoft solutions.
• Support and troubleshoot various business applications and technologies, including ERP systems.
• Maintain documentation of issues and resolutions, and escalate complex problems as needed.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2-4 years of professional experience in IT Help Desk, IT Support, or Desktop Support roles supporting business with 50+ end-users.
• Strong communication skills, both written and verbal, with excellent interpersonal skills.
• Ability to be adaptable, resourceful, and receptive to coaching and feedback.
• Experience working independently and collaboratively within a team environment.
• Familiarity with IT ticketing systems and/or ITSM tools such as ServiceNow.
• Knowledge of Windows and Mac operating systems, hardware troubleshooting, and mobile device support.
• Exposure to Active Directory, Office 365, Intune, and other Microsoft technologies.
• Comfortable working onsite five days a week in a professional environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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