IT Tech / Desktop Support
Onsite (5 days a week) Hillsboro, OR
3 Week contract - IT Technician / Support
RESPONSIBILITIES:
Imaging Windows-based computer systems.
Troubleshooting a variety of issues relating to both computing hardware and software.
Assist Tier 1 Service Desk in the escalation and troubleshooting of IT tickets.
Documentation of and adherence to, sound IT processes and procedures.
Accurate tracking of work, issues, resolutions, and time via an internal ticketing system.
Describing complex IT-related topics to end users and technicians.
Troubleshooting, backing up, and maintaining the following:
o Printing hardware, software, and server infrastructure
o Windows OS (including legacy versions)
o MacOS
Troubleshooting end user and Fab/Lab endpoint networking-related issues.
Active Directory
SCCM
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