Job Description

Netsuite Administrator

This position is in-person in Billings, Montana.

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

Summary:

The NetSuite Administrator will play a key role in managing and improving our ERP system. This role will be responsible for managing, optimizing, and supporting our NetSuite ERP system to ensure it aligns with our business processes and objectives. The ideal candidate will have hands-on experience with NetSuite administration, a strong understanding of business processes, and the ability to collaborate with cross-functional teams in a midsized company environment. In addition to NetSuite administration, this position will be called upon to support and assist other corporate initiatives that impact the Accounting Department. This position will report to the Accounting Department and will be in close partnership with our IT team, to ensure that financial processes are efficient, accurate, and scalable to meet our hospitality business needs.

Essential Duties and Responsibilities:

• Assist in the design and implementation of new functionality with a focus on continuous improvement.
• Support internal controls, data integrity, and audit readiness across ERP workflows.
• Build and maintain custom reports, saved searches, KPIs, and dashboards to support financial decision-making and compliance.
• Act as the primary point of contact for ERP troubleshooting, user training, and documentation.
• Gathering feedback from property general managers and property-level bookkeeping staff to help improve reporting for our operations teams.
• Train users on the NetSuite application, providing support to users and maintaining proper system access; and support end user technical requests.
• Perform day-to-day operations, maintenance, projects, change requests, and support tasks for all NetSuite applications and the ecosystems.
• Plan, review, and revise feature configurations and customizations of NetSuite to meet evolving business and operational needs.
• Support requests for new/update/termination of users/roles, partners, and associated accounts/roles, workflow, design, maintenance, and troubleshooting.
• Support NetSuite integration project efforts and be the liaison with NetSuite Support.
• Support end user requests for new saved searches, reports, KPIs and dashboards.
• Monitor end-user usage, daily system scripts, and track performance.
• Provide internal, ongoing system-technical support to users, including training and maintaining proper system access for all roles.
• Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc.
• Maintain up-to-date knowledge of NetSuite functionality on new releases, customizations, and integrations.
• Responsible for the change management and release process for the NetSuite platform.
• Responsible for NetSuite data management which includes governance and control, security, and integrity.
• Support corporate initiatives and projects that have a technical impact on the Accounting Department.

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience:

• Bachelor's degree in Information Systems, Business Systems, Accounting, or a related field.
• Minimum 5 years of ERP administration experience, 2+ years of experience as a NetSuite Administrator or in a similar role with a strong understanding of accounting functions.
• Solid understanding of financial operations, ERP systems, and compliance in a multi-property hospitality environment.
• Experience with integrating NetSuite/various accounting packages with other business applications.
• Detail-oriented with strong problem-solving skills and the ability to manage multiple priorities.
• Self-motivated and comfortable working in a fast-paced, evolving business setting.

Preferred Education and Experience:

• NetSuite Administrator Certification.
• Proficiency in SuiteScript, SuiteFlow, and SuiteAnalytics.
• Experience integrating ERP systems with third-party platforms commonly used in the hospitality industry.
• Understanding reconciliation process between systems based on cash and accrual account practices.
• Knowledge of financial reporting and compliance standards. Exposure to internal audit, SOX, or other compliance frameworks.
• Knowledge of general IT systems including integration of accounting and HCM systems (Dayforce).
• Familiarity with Concur, Concur invoice and asset management systems.

Physical demands and working conditions:

• Ability to sit for extended periods as well as standing and walking.
• Use hands to operate computer peripherals and fine motor skills.
• Frequent bending and reaching for items and setting up meeting rooms.
• Ability to read documents, computer screens and other written material.
• Ability to hear and understand conversations on the phone and in person.
• Ability to travel by air and automobile.

KOA does not sponsor Visas. KOA currently does NOT hire in the following states: Alaska, District of Columbia, Idaho, Louisiana, New Hampshire, North Dakota, Rhode Island, Vermont.

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

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