Job Description

Job Description

Job Description

The Night Auditor is a 3rd shift position. Experience is a plus. Currently looking for Thursday 11p-7a and Friday 11p-7a coverage. Picking up additional shifts could be offered as well.

Essential Functions

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, understand and ask probing questions with regards to guest requests and respond with appropriate action. Provide accurate information such as outlet hours and local attractions.

• Complete the registration process by completing the following tasks
• Inputting and retrieving information from a moderately complex computer system.
• Confirming pertinent information including number of guests, length of stay and room rate. Make appropriate selection of rooms based upon guest needs.
• Code electronic keys
• Non-verbally confirm the room number and rate.
• Provide welcome folders containing room keys, certificates, and coupons as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Cash handling, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a basic calculator. Post charges to guestrooms and house accounts using the computer.
• Complete the checkout process by completing the following tasks
• Close out guest accounts
• Make sure that the accounts are being taken care in some sort of acceptable manner.
• Ascertain guest satisfaction by presenting a standard room's comment card. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances.
• Retrieve registration card for each guest from the bucket to be sent to accounting.
• Promptly answer the telephone within three rings using a positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and faxes for guests as requested.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

Supportive Functions

In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Provide safety deposit boxes for guests by escorting them to the vault pulling the box form the vault and carrying it to the guest. File access slips in the appropriate in/out box.
• Operate a fax machine to send, receive and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.

Qualification Standards

Education: High school diploma required and college experience preferred.

Experience: No prior experience required but is a plus. Prior hospitality experience preferred.

Licenses or Certificates: No special licenses required. Individuals are required to meet the minimum bonding standards.

Job Tags

Similar Jobs