Job Description

A Non-Emergency Medical Transportation (NEMT) driver is responsible for providing safe and reliable transportation services to individuals who need assistance traveling to and from medical appointments, therapy sessions, pharmacies, and other healthcare-related destinations. This role involves interacting with patients of various age groups and conditions, ensuring their comfort, safety, and timely arrival at their destinations. Key Responsibilities: Transportation Services: Transport patients to and from medical appointments, dialysis centers, hospitals, pharmacies, or other healthcare facilities. Ensure timely pick-up and drop-off according to the schedule. Safety and Comfort: Assist passengers in and out of the vehicle, particularly those with mobility challenges or who use wheelchairs, walkers, or other aids. Secure passengers and any mobility equipment properly to ensure safety during transit. Drive responsibly and adhere to all traffic laws and company policies. Vehicle Maintenance: Conduct daily vehicle inspections to ensure it is in safe operating condition (e.g., checking brakes, tires, lights, and fluid levels). Maintain cleanliness and hygiene in the vehicle to ensure a safe and comfortable environment for passengers. Report any mechanical issues or necessary repairs promptly to management. Customer Service: Provide courteous, professional, and empathetic service to passengers and their families. Communicate effectively to address passenger needs and concerns. Handle sensitive information and maintain confidentiality in compliance with HIPAA regulations. Administrative Duties: Maintain accurate trip logs, mileage reports, and other required documentation. Use GPS or routing software to navigate efficiently between locations. Report delays, cancellations, or other issues to the dispatcher or supervisor. Qualifications: Licensing and Certification: Valid driver’s license with a clean driving record. Certification in first aid and CPR (preferred or may be required by some employers). Knowledge of proper wheelchair securement techniques (training often provided). Skills and Competencies: Strong communication and interpersonal skills. Patience and ability to work with elderly or disabled individuals. Punctuality and reliability. Problem-solving skills to address unexpected challenges during transport. Physical Requirements: Ability to assist passengers with mobility needs (e.g., pushing a wheelchair, lifting light equipment). Capability to sit, stand, and drive for extended periods. Work Environment: Most of the work is performed in the vehicle, driving to and from destinations. Exposure to varying weather conditions during pick-up and drop-off. Regular interaction with passengers who may have medical or emotional needs. Job Benefits: Flexible work hours. Opportunities to make a positive impact on individuals and the community. Potential for employer-provided training and certification. This role is ideal for individuals who are compassionate, responsible, and enjoy helping others while working in a dynamic and community-focused setting. Alternative Living Solutions of North Carolina

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