Job Description

Story Behind the Need

• Business group: The successful candidate will support Disability Case Managers and Vocational Rehabilitation Counsellors on a variety of tasks and liaison for plan members; schools/colleges; and other stakeholders. The selected individual will mainly support the Calculation Analyst Team.
• Project: The project involves supporting plan members, the successful candidate will contact plan members via email and phone.

Candidate Value Proposition

• The individual who is successfully chosen will have the opportunity to engage with different business areas within the organization. This possition offers the chance for professional development and growth within Manulife.

Typical Day in Role

• Providing front line customer service by telephone and email

• Accountability for administrative duties and follow ups with claimants for outstanding information

• Other duties as needed

Candidate Requirements/Must Have Skills:

• Bilingual (English/French) required, verbal and written. Vendors must test their candidates in fluency before being submitting to the job requisition.
• Minimum 2 years previous experience in an administrative/clerical role.
• Demonstrated proficiency in MS Word, Excel and Web Based applications.
• Demonstrated strong customer service experience in a demanding environment.

Soft Skills:

• Exceptional Organizational and Administrative Abilities: Encompassing excellent organizational skills and solid office administration.
• Strong Communication: Merging excellent oral and written communication skills.
• Advanced Problem-Solving and Analytical Proficiency: Combining excellent problem-solving and decision-making skills with a keen analytical ability and attention to detail.
• Teamwork and Time Management: Integrating the ability to work effectively in a team environment with being deadline driven.

Nice-To-Have Skills:

• Knowledge of medical terminology and/or insurance terminology/concepts would be an asset.
• Knowledge of the Canadian Armed Forces terminology, processes and concepts would be an asset.

Education:

Post secondary education preferred.

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