Job Description

Category : Human Resources About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Attract, Source, Assess and Retain candidates for contact center roles within a multitude of industries. Your Responsibilities · Review and monitor employment applications for contact center employees · Maintain relationships with appropriate recruiting resources · Participate in offsite hiring events · Develop community partnerships to increase candidate pipeline · Maintain professional and accurate representation of Teleperformance to candidates · Pre-screen applicants, schedule and conduct interviews · Conduct pre-employment testing, reference checks and background checks · Review and audit new hire paperwork ensuring completion and accuracy · Communicate employment offers and orientation to new employees · Maintain recruiting reporting and data i.e., interview/hire ratios or resource data · Assist in other functions as required by supervisor · Thrive as a team player in a fast paced, high energy, change oriented environment Required Skills · 2 years recruiting and interviewing experience in a high-volume setting required (3 years preferred) · Bilingual English/Spanish preferred · Excellent customer service skills and building rapport with employees, management and vendors · Excellent verbal and written communication skills · Must be fast learner and quick problem solver · Must have the ability to multi-task · Must have proficiency in Microsoft Office Suite of products · Ability to think innovatively with regard to recruiting and overall employee experience · Previous call center experience preferred · Excellent attendance history is required · Must pass background and drug tests BEST Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

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