Job Description

Job Description

Job Description

*Position Summary

This part-time position, located at a combo RV park and studio apartment complex in San Ysidro, CA, will assist with the property operation and resident relations while reporting directly to the community manager. There will be daily interactions with residents, prospective residents and vendors, as well as office duties and light janitorial. The ideal candidate will possess strong customer service and superb organizational skills, and have a friendly, helpful disposition.

*Company overview

Founded in 1958, the Star Companies is a family-owned and operated firm specializing in the manufactured housing industry. With communities throughout California, Colorado, Idaho and Nevada, we provide value in housing and integrity in service. Star's Mission Statement is: We provide superior service to manufactured home communities, maximizing value of the properties that we are entrusted to serve.

*Company Core Values

• Transparency
• Accountable
• Integrity
• Teamwork
• Excellence

*Position Performance Objectives

• Reception of phone calls, respond to resident inquiries and email communications, and assist with inquiries from residents, prospective buyers/renters, and any other "visiting" person(s).
• Collect rent, reconcile, batch, prep, post to Rent Manager; make deposits via check scanner.
• Accept Applications for Residency and process Rental Applications.
• Draft various notices associated with property management for distribution to residents.
• Open and route daily mail.
• Create Service Tickets with direct involvement for follow through, documentation, resolution, and close tickets.
• Maintain various books and records related to the community operation.
• Interact with vendors and monitor their insurance certificate expiration dates.
• Light janitorial of the office, laundry room and common areas.
• Maintain resident files.
• File paper document and/or scan and save documents to various software.
• Other duties as assigned by the community manager and/or regional manager.

*Key Competencies

• Proficiency with word processing and spreadsheets.
• Understanding of landlord-tenant law and leases.
• Provide commitment to the highest standards of integrity.
• Has strong writing skills and experience.
• Maintain trustworthiness and perform duties with the utmost confidentiality and accountability.
• Has strong computer skills and advanced proficiency in Microsoft Suite and G-Suite and ability to learn new programs.
• Has the ability to work efficiently, handle multiple projects with appropriate prioritization, adhere to quick deadlines and adapt to evolving circumstances.
• Has strong people skills and ability to work well with others.
• Has the ability to execute phone calls and send letters on behalf of company.
• Hold outstanding interpersonal communication skills (written and oral).
• Bring enthusiasm, creativity, patience, good judgment and flexibility to their work.
• Has the ability to work both independently and in a team environment.
• Possess excellent organizational skills with high accuracy and attention to detail.

*Physical Requirements

• Has the ability to work at the mobile home park office in front of a computer screen/typing approximately 80% of a typical working day;
• Has the ability to bend, reach and lift boxes and office supplies up to 30 pounds.

*Experience requirements

• AA degree preferred, but not required
• 2 years' experience in an office environment
• Leasing or property management experience, desired
• Bilingual English/Spanish, desired

Hourly Range: $17 - $20.50 per hour

Schedule: 20-24 hours per week, 3-4 days per week, could include Saturday

Location: San Ysidro, CA 92173

If this position caught your eye, apply online now.

We are an equal opportunity employer.

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