Job Description
POSITION SUMMARY
Patient Concierge team members are responsible for creating a friendly and warm first impression for patients internally and externally to our clinics. You will be the face of the clinic and provide a welcoming environment for patients entering the clinic and help patients get started on their journey to improved health. Additionally, the Patient Concierge team member identifies opportunities for community engagement.
PRIMARY RESPONSIBILITY
The main obligation of the Patient Concierge team member is to create the best possible patient experience while operating as an integral part of our cross-functional organization. This is achieved through multiple administrative duties, patient check-in, waiting room atmosphere, communication in billing/collections, and pre/post clinical care. This list is intended to be an inclusive yet not exhaustive framework of the assigned duties and may be updated intermittently to accommodate areas of growth and opportunity.
SKILLS
Skill, Competencies, and Qualifications:
PERSONAL CHARACTERISTICS:
The employee must be able to handle multiple tasks quickly and accurately while showing the patient compassion for their individual situation.
Expectations of All Employees:
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