Job Description

Job Description

Job Description

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.

Position Summary

Reporting to the Provider Network Development Manager, the Regional Field Operations Recruiter will be responsible for effectively recruiting contractors that service our customers’ home repairs. The Regional Field Operations Recruiter will prospect and vet contractors that provide quality and comprehensive plumbing, electrical, HVAC and appliance services. This will require travel and in person visits. The Regional Field Operations Recruiter will collaborate with Regional Operations Managers and others to identify and manage gaps in network coverage and negotiate rates.

While this position is remote, we are only considering candidates in the Kansas City, KS (or surrounding) area .

Essential Functions & Responsibilities:

• Recruit providers to establish and maintain a viable provider network.
• Negotiate new provider service rates to control claim costs.
• Perform emergency recruitment of contractors when necessary.
• Demonstrate awareness of current standards and Codes of Practice.
• Perform projects as required that will involve field work.
• Create and manage your travel schedule based on current recruitment needs.
• Monitor marketplace changes that affect OHS’ business and industry.
• Demonstrate a commitment to OHS core values and behaviors.
• All OHS employees are required to: (1) read and strictly adhere to all compliance policies and procedures of the various OHS entities, as applicable; and (2) work together with their teammates to resolve compliance issues.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We’re Excited if This is You

Experience and Qualifications of the Role

• 1+ years of recruiting and/or managing third party contractors.
• Background and understanding of plumbing / heating / electrical or similar environment.
• 3+ years prior trade experience required.
• Understanding of consultative selling skills (Introduction, Probing, Handling Objections, Identifying Buying Signals).
• Strong oral and written communications skills with emphasis on negotiation and collaboration.

Computer Skills Needed to Perform this Job

• Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook).
• Able to learn and maneuver different software systems to perform daily jobs.

Education (preferred and/or required)

• High School Diploma or GED.
• Bachelor’s Degree preferred.

Certificates, Licenses, Registrations

n/a

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up after finishing, especially in the face of resistance or setbacks.

Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job Tags

Temporary work, For contractors, Local area, Remote job, Flexible hours,

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