Job Description

We are searching for a host/hostess with outstanding customer service skills—someone who is a real people person. You possess a positive, can-do attitude and enjoy working with others in a fast-paced team environment. You should enjoy welcoming guests to our establishment and guiding them to an appropriate table, ensuring that it is cleared, and clean. Make sure there are enough seats for everyone. You’ll need a friendly, courteous manner to answer phone calls and make accurate reservations for guests. You will also need to multitask efficiently, and answer menu questions if the waitstaff is unavailable. If this role sounds intriguing to you, then let’s meet! Apply now to be considered for this role! Responsibilities:

• Monitor the dining room for tidiness, ensure all tables and chairs are organized, and that condiments are restocked when needed
• Welcome all diners with a friendly attitude to create an excellent first impression
• Guide diners to their seats and make sure everyone has the correct number of menus, utensils, napkins, and filled water glasses
• Respond to questions about the menu and memorize the daily specials whenever needed
• Handle booking of reservations, be quick to solve seating problems, and troubleshoot any phone inquiries from customers

Qualifications:

• Must have excellent communication, customer service, and organization skills, as well as the ability to deal with customer requests in a courteous, efficient, and timely manner
• Adapt easily to working in a fast-paced team environment with long hours of standing on feet and moving around
• Some restaurant, hospitality, and/or food services industry experience is preferred
• This role requires a high school diploma or equivalent GED and a good command of the English language

About Company: Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

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