Job Description

Job Description

Job Description

Sales Support Coordinator

Description :

• The Growth and Operations team is an essential business partner for the Strategic Partnership & Affiliates organization and thrives on cross functional collaboration and making impactful contributions!
• We provide three critical services to the business: 1) Business Operations, 2) Outsourced Affiliate Services, and 3) Growth & Commercial Optiomisation. These functions work harmoniously to deliver commercial and operational excellence to our customers (internally and externally) and across every aspect of our business.
• The Business Operations team efficiently and effectively manage thousands of cases a month and support a vast array of partners to be successful through the EG affiliate program. They achieve this by adopting a break/fix service model, to guarantee that they are responsive to any raised issue, but also ensure they have the means to pre-emptively identify and resolve incidents and risks for the business.

Responsibilities:

• Manage a backlog of incoming operations tasks, prioritize tasks, and ensure timely completion.
• Ensure delivery of all essential operational items for online partnerships such as coupons, partner onboarding & approvals, transaction queries, and more
• Investigate root cause and impact for technical outages, escalate to engineering teams for resolution, and communicate update and result with stakeholders
• Collaborate with business operation and account management team to maintain and implement global operational processes
• Provide training and support to the team to ensure they are equipped to carry out their roles effectively.
• Manage all aspects of partner onboarding, campaign setup and launch
• Participate in projects and initiatives aimed at improving operational performance and enhancing customer satisfaction
• Adapt to business and partnership needs
• Develop and maintain strong relationships with partners, stakeholders, and other teams within the company

Basic Qualifications:

• Advanced knowledge of Excel for data analysis and reporting.
• 3-6 years of B2B marketing experience with a track record of delivering high-quality results.
• A strong collaborator with a positive attitude and a bias for action, who can work effectively in a team environment.
• A problem solver with strong interpersonal skills and the ability to interact with all levels of an organization.
• Able to apply both technical knowledge and logic for troubleshooting.
• Organized and detail-oriented with excellent time management skills.
• Excellent analytical and prioritization skills, with a data-driven approach to decision-making.
• Quality-focused mindset with a commitment to delivering outstanding work and exceeding expectations.

Compensation:

• Up to $53.29 (W2/Non-Exempt)

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