Job Description

Job Description

Job Description

As a Casino Security Officer, you will be responsible for ensuring the safety and security of our casino property and its patrons. Your duties will include responding to security incidents and providing a visible security presence in the casino. You will also observe patrons participating in gambling activities to detect and respond to infractions of house rules. You will be expected to maintain a high level of professionalism, customer service, and integrity while representing the casino in all interactions with guests. We are looking for someone who is attentive, reliable, and capable of making sound judgment in difficult situation.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Practices, supports, and maintains the Mission, Vision, and Values of The Rose Gaming Resort.
• Responsible for the safety of all guests and employees of the casino/hotel
• Records investigation and incident reports in a timely manner.
• Provides customer service to all guests when needed.
• Assists with the transfer of money and chips from casino floor.
• Patrols casino/hotel during shift to ensure safety.
• Maintains casino rules, policies and regulations are being followed set by the casino and the VA Gaming Commission.
• Stands post for extended times as assigned by manager.
• Reports to supervisor/manager on responsibilities on day-to-day activities.
• Controls and diffuses potential problems and assists employees and guests in emergencies.
• Controls access to the video lottery facility and restricted areas.
• Responds to back-up calls immediately.
• Will be required to drive a company vehicle, must have good.
• Prepares reports of significant activities.
• Always maintains radio contact with base during assigned shift.
• Attends periodic meetings and training sessions. Check identification for gaming floor admittance, greeting guests and vendors positively and professionally.
• Maintain crowd control, ensuring a friendly environment and defusing guest profanity.
• Conduct cash escorts as required.
• Investigate incidents and compose written reports, as well as observing, handling, and reporting procedural violations and illegal activity.
• May act in place of Security Lead as needed.
• Performs other duties as assigned.

REGULATORY AND COMPLIANCE RESPONSIBILITIES:

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or

purchase tobacco.

• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION, TRAINING, AND EXPERIENCE:

• Must be 18 years of age or older.
• Experience within law enforcement, military, security, or customer service to equal one year, or pursuing a degree in law enforcement, criminal justice, related field, or in-pursuit of one of these degrees.
• Successful completion of an in-house training program.
• Ability to communicate and comprehend information and ideas in spoken and written English so others will understand.
• Ability to accept, prioritize and follow through on work direction.
• Ability to work nights, weekends, and holidays.
• Ability to remain calm and effective in stressful situations, utilizing rational thinking and decision making.
• Valid driver’s license may be required with a good driving record.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Flexibility to work including nights, weekends, and holidays.
• The ability to lift, push and pull up to 50-100 pounds.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

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