Job Description

Security Professional - Dispatch Patrol

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

As a Security Professional - Dispatch Patrol in Louisville, KY, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. As a Dispatch Officer with Allied Universal at a manufacturing and industrial location, you will play a key role in monitoring and coordinating security-related activities. You will conduct routine patrols, remain visible to help deter incidents, and provide exceptional customer service and communication to all personnel and visitors. Your responsibilities will include managing access control, responding to alarms, and utilizing technology to support daily operations. Join a team that values agility, reliability, and innovation, and be part of a caring culture that puts people first while delivering through teamwork and integrity.

Position Type: Full Time

Pay Rate: $20.00 / Hour

Job Schedule: DayTime

What You'll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and manage incoming and outgoing communications, including emergency calls, radio traffic, and alarms, to support security-related operations at the manufacturing and industrial location.
• Dispatch security-related personnel to incidents and situations as needed, maintaining clear and accurate records of all activities.
• Provide customer service by following site-specific security-related procedures, policies, and protocols.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating with on-site teams and/or emergency services as required.
• Maintain detailed logs and reports of all security-related activities, incidents, and communications.
• Support site operations by assisting with access control, visitor management, and monitoring of security-related systems such as CCTV and alarm panels.
• Communicate important information to Allied Universal management and/or client representatives as necessary, following established reporting procedures.

What We're Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Experience with access control and/or badge systems is preferred.
• Experience with alarm panels is preferred.
• CPR certification is preferred.
• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

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