Service Desk Personnel Job at Jobs via Dice, Nashville, TN

YzJZaERacHExL2lGOTNWT2t4RUV4K2Z2VWc9PQ==
  • Jobs via Dice
  • Nashville, TN

Job Description

Job Title: Service Desk Personnel
Location: Nashville, TN

Description:

This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or general desktop support. This role is more closely aligned to a system administrator role and all prior experience should be based on system administration of an application or program. Candidates with only hardware-based help-desk experience will not be considered.

Position Summary:

Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.

Communication & Collaboration Skills:

  • Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
  • Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel
  • Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively
Technical Knowledge & Skills:
  • Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
  • Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
  • Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
  • Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
  • Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint
  • Daily Tasks

Job Tags

Similar Jobs

American Foods Group

FSQA Manager Meat Quality & Regulatory Leader Job at American Foods Group

 ...A food production company in Green Bay, Wisconsin is seeking a Quality Assurance & Food Safety Manager to lead food safety, quality assurance, and regulatory compliance at their facility. Candidates should have a Bachelor's degree in a relevant science field and at least... 

HarborChase

Concierge (Receptionist) Job at HarborChase

 ...data entry skills Knowledge of Microsoft Office applications preferred Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts Must possess a passion to work with and around senior citizens... 

Hall Associates, Inc.

Call Center Representative - Work From Home Job at Hall Associates, Inc.

 ...while navigating and entering account information). Work from home only. Virtual Paid Training Flexible Work Schedules Work...  ...required Promotional Options Available Job Types: Full-time, Part-time Pay: $16-21 Per hour Benefits ~401(k) ~... 

Only Data Entry

Remote Data Entry Operator (Junior) - Growth Path Job at Only Data Entry

 ...A data processing company is seeking a Remote Data Entry Assistant. This entry-level role demands a keen eye for detail to ensure data accuracy and efficiency. As part of the team, you will play a critical role in maintaining the integrity of data, facilitating meaningful... 

MLDC Management LLC

Maintenance Supervisor Job at MLDC Management LLC

 ...A. regulations, Texas anti-entrapment laws, and all other laws pertaining to apartments. FINANCIAL Works with Community Director to determine maintenance budget Submits all vendor/contractor invoices to Community Director for approval and submission to the...