Job Description

Service Support Manager – Job Description

Position Overview:

The Service Support Manager will lead the transformation of the service organization from a cost center to a profit center, driving value through rapid response and hands-on service delivery. This role is pivotal to the organization’s plan to triple its size within two years and will require a blend of technical expertise, strategic thinking, and strong leadership.

Key Responsibilities

• Execute Service Strategy: Implement the new service model focused on rapid response to customer issues and boots-on-ground support.
• Training & Development: Design, develop, and deliver training programs for service staff to ensure high-quality customer support.
• Cross-Functional Collaboration: Work closely with engineering and sales teams to create and price aftermarket parts kits, ensuring alignment with organizational goals.
• Customer Issue Resolution: Lead efforts to resolve customer issues swiftly and effectively, maintaining high satisfaction levels.
• Organizational Growth: Contribute to the plan to grow the service organization threefold within two years by identifying opportunities for expansion and efficiency.
• On-Call Availability: Maintain readiness to respond to urgent service needs as the role requires on-call availability.

Candidate Profile & Requirements

• Experience: Significant hands-on HVAC field experience is essential.
• Managerial Skills: Proven ability to manage teams, drive strategic initiatives, and oversee technical troubleshooting.
• Technical & Strategic Acumen: Ability to balance immediate technical problem-solving with long-term strategic planning.
• Collaboration: Strong interpersonal skills to work with engineering, sales, and other departments.
• Adaptability: Comfortable working in a dynamic, growth-focused environment.

Additional Information

This role is designed for candidates who thrive in fast-paced environments, possess deep technical expertise in HVAC, and are passionate about building and leading high-performing teams. The Service Support Manager will be instrumental in shaping the future of the service organization and driving its success as a profit center.

Compensation & Expectations

• Salary Range: $105,000 to $115,000, commensurate with managerial and technical experience.
• On-Call Requirement: The position requires on-call availability for urgent service needs.
• 401k match
• Health, Vision, Dental Insurance
• PTO and Sick Leave

Equal Opportunity Employer/Veterans/Disabled

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