Job Description

Position Summary:

The Vice President of Telephony Infrastructure oversees and manages the design, deployment, and ongoing maintenance of the company's global telephony and voice communication systems. This role requires strategic leadership in planning, implementing, and supporting scalable telephony solutions, focusing on reliability, security, and efficiency. The VP will lead a team of engineers, developers, and operational staff to ensure the company’s telecommunication needs align with business objectives and regulatory requirements.

Key Responsibilities:

• Strategic Leadership :
• Develop and execute a comprehensive telephony infrastructure strategy that aligns with business goals and supports future growth.
• Drive innovation and modernization of telephony systems, including cloud-based solutions, VoIP, SIP trunking, and unified communications platforms.
• Evaluate emerging technologies and recommend enhancements to existing systems to improve performance and reduce costs.
• Collaborate with cross-functional teams to ensure seamless integration of telephony services with IT, security, and business applications.
• Operational Management :
• Oversee the day-to-day operations and performance of the global telephony infrastructure, including call centers, customer service, and corporate communications.
• Lead incident management, ensuring rapid resolution of outages or service interruptions while maintaining high service levels.
• Manage vendor relationships, including contract negotiations, service-level agreements (SLAs), and procurement of telecommunication services and equipment.
• Ensure 24/7 support availability for critical telephony infrastructure, ensuring minimal downtime.
• Team Leadership :
• Build and manage a high-performing team of telephony engineers and support staff, fostering growth and professional development.
• Lead and mentor team members in best practices for network and telephony infrastructure, performance optimization, and security.
• Drive a culture of accountability, collaboration, and innovation within the team.
• Budgeting and Financial Oversight :
• Prepare and manage the telephony infrastructure budget, ensuring cost-effectiveness and efficient resource allocation.
• Drive initiatives to reduce telecommunications expenses through optimization, consolidation, and renegotiation of contracts with vendors.
• Compliance and Security :
• Ensure the telephony infrastructure complies with all regulatory requirements, including GDPR, PCI DSS, and others.
• Implement and maintain security protocols to protect sensitive company and customer data, ensuring secure communication channels.

Qualifications:

• Bachelor’s degree in Computer Science, Telecommunications, Information Technology, or a related field; Master’s degree preferred.
• 10+ years of experience in telecommunications infrastructure, with at least 5 years in a senior leadership or executive role.
• Strong understanding of VoIP, SIP trunking, PBX systems, cloud-based telephony solutions, and unified communications platforms.
• Proven experience with telephony systems architecture, design, and implementation on a global scale.
• Excellent knowledge of telecommunications regulations, security standards, and compliance.
• Strong vendor management experience, including contract negotiations and service level management.
• Demonstrated ability to lead and develop teams in a fast-paced and dynamic environment.
• Exceptional problem-solving, analytical, and decision-making abilities.
• Strong financial acumen with experience managing large budgets and capital projects.

Preferred Skills:

• Experience with cloud-based telephony platforms (e.g., Amazon Connect, Twilio, or Cisco WebEx Calling).
• Knowledge of AI-powered customer service tools and predictive call analytics.
• Experience in transitioning legacy telephony systems to modern, scalable platforms.

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