Job Description

Aftermarket Outbound Planner

Sandvik Rock Processing is looking for an Aftermarket Outbound Planner. If you are customer-focused, highly organized, and thrive at the intersection of order management, supply chain execution, and aftermarket operations, Sandvik Rock Processing welcomes you to consider this Aftermarket Outbound Planner opportunity.

Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a leading global supplier of crushing, screening, and materials handling equipment, tools, service, and technical solutions. Our aftermarket offering plays a critical role in supporting customer uptime and long-term equipment performance.

Key Performance Areas

As the Aftermarket Outbound Planner, you will act as a key link between customer demand, inventory planning, and supply chain execution for aftermarket parts and services. You will ensure customer orders are fulfilled on time and in full while optimizing inventory utilization, sourcing decisions, and logistics execution to meet customer expectations and service level commitments.

You will actively manage the aftermarket order book, resolve exceptions, and collaborate closely with Inventory, Purchasing, Warehouse, Logistics, Customer Service, and Sales teams to deliver seamless order execution and maximize customer uptime.

Additionally, the Aftermarket Outbound Planner will:

• Perform daily review and resolution of outstanding aftermarket orders, including source changes, PO-linked orders, and new order placement
• Collaborate with Inventory, Purchasing, and Warehouse teams to identify the most cost-effective and efficient sourcing flows based on customer expectations and service urgency
• Manage order aging to ensure the aftermarket order book reflects accurate commitments, with no promise dates in the past
• Review Unit Down and critical (Crit 1) aftermarket orders daily and expedite accordingly to minimize customer downtime
• Resolve allocation issues, including suspended orders related to critical parts or cycle count discrepancies
• Conduct daily review of the open aftermarket order book and proactively identify opportunities to convert and release open orders with relevant stakeholders
• Partner with cross-functional teams to expedite critical and manufacturing orders and improve aftermarket responsiveness
• Manage past-due orders by updating expected dispatch dates, allocations, and revised timelines in the ERP system, and proactively communicating updates to customers
• Execute order cancellations related to customer requests, superseded parts, or product changes
• Work with stakeholders to identify root causes and drive continuous improvement initiatives to prevent recurring aftermarket order issues
• Resolve order issues such as incorrect delivery addresses, shipping instructions, or logistics constraints
• Review and resolve Zendesk tickets related to order status, expediting, and aftermarket inquiries, ensuring adherence to established SLAs
• Provide weekly status updates to internal and external customers regarding progress on all open aftermarket orders
• Ensure order intake, fulfillment, and invoicing summaries are accurate through effective aftermarket order book management
• Conduct weekly reviews of "Hold Till Complete" orders to release inventory when available or initiate new purchase orders
• Engage directly with customers to understand urgency, explore order consolidation opportunities, or manage delayed order escalations

Your Profile

You have experience supporting aftermarket operations in a supply chain or manufacturing environment and are comfortable managing complex order flows with competing priorities. You bring a structured, analytical approach to problem-solving and maintain strong communication with both internal stakeholders and customers.

The Aftermarket Outbound Planner will also possess:

• Strong understanding of aftermarket order lifecycle management, from order intake through fulfillment and invoicing
• Hands-on experience with order fulfillment, inventory allocation, expediting, shipping coordination, and customer billing
• Proficiency with ERP systems and strong Excel and data analysis capabilities
• Ability to prioritize effectively in a fast-paced, customer-driven environment
• Strong collaboration, stakeholder management, and communication skills
• Customer-focused mindset with a strong sense of urgency and accountability

Experience

• 23 years of progressive experience in Aftermarket Order Management, Customer Service Operations, or Supply Chain Management
• Experience within a manufacturing, distribution, or industrial environment
• Proven experience managing critical, time-sensitive aftermarket orders

Education

• Third-level qualification in Supply Chain Management, Logistics, Operations Management, or a related field

Benefits

Sandvik offers a comprehensive total compensation package including competitive health, dental, and disability insurance, a 401(k) retirement savings plan, and opportunities for professional development, training, and long-term career growth within a global organization.

Job Tags

Similar Jobs