Bilingual (Spanish/English) Customer Service Representative (Remote/Hybrid) Job at Centah Inc, Fort Lauderdale, FL

ZVdVbEJaMXAxL21GOG5KTG5CQUZ4T3p0WGc9PQ==
  • Centah Inc
  • Fort Lauderdale, FL

Job Description

Job Description

Job Description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment.
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check
  • Must be fluent (speaking/reading/writing) in both Spanish and English

Benefits

  • Opportunity to continue working from home in our post-pandemic workplace
  • Eligible for Medical, Dental, and Vision after 60 days of continuous employment
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Paid Time Off - Earn 10 days per year after 90-day probationary period
  • $200 Monthly Incentive Bonus Plan
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Job Tags

Remote job, Casual work, Flexible hours,

Similar Jobs

Plus 57

Account Representative Job at Plus 57

 ...Capable of assembly of marketing presentations Comfortable operating computers and mobile devices No experience necessary, entry level candidates welcome Core Responsibilities: Review on-ground marketing campaigns, determine additional needs. Collaborate... 

Yale New Haven Health

Hospital Public Safety & Security Officer Job at Yale New Haven Health

 ...healthcare organization in Connecticut is seeking a Security Officer to maintain safety and security within the facility. Responsibilities include interacting positively with the public, responding to incidents, and following hospital protocols. Candidates should have... 

AikenCoPublicSchools

SPED School Bus Monitor: Student Safety & Support Job at AikenCoPublicSchools

 ...A local school district is looking for a Bus Monitor/Substitute Bus Monitor to assist the driver and ensure the safety and proper conduct of students. The ideal candidate should be at least 18 years old and preferably have a high school diploma or GED. Responsibilities... 

Kaltura

Legal Counsel - North America Job at Kaltura

 ...through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, youll find more than 1000 global, well-known organizations. 15+... 

League School for Autism

Autism Education Strategy Director (Boston) Job at League School for Autism

 ...An educational institution for special needs in Walpole is seeking a Senior Director of Educational Strategy to lead educational programs and ensure compliance with regulatory standards. Candidates should have at least ten years of special education experience, strong...