Business Analyst - Dynamic CRM (Automotive Domain) ___ Remote (USA) ___ Contract Job at Acestack, Plano, TX

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  • Acestack
  • Plano, TX

Job Description

Job Title: Business Analyst Dynamic CRM (Automotive Domain)

Location: 100% Remote (Michigan/TX)

Long Term Contract

Job Overview: we are seeking an experienced Business Analyst (BA) with deep expertise in automotive industry business processes to support the definition, design, and implementation of a new CRM system. The ideal candidate will bring strong knowledge of OEM and Tier 1 supplier buying cycles-from lead generation through post-sale-ensuring the CRM aligns with industry best practices and customer engagement goals.

Key Responsibilities:

  • Work closely with business stakeholders to gather, analyze, and document requirements for CRM implementation.
  • Define business processes across the automotive sales lifecycle (lead management, opportunity management, quoting, order fulfillment, service, and post-sale support).
  • Collaborate with solution architects, developers, and vendors to translate business requirements into CRM system functionality.
  • Develop process flows, use cases, and functional specifications tailored to automotive industry standards.
  • Ensure CRM workflows capture OEM and Tier 1 supplier customer interactions effectively.
  • Provide input on data governance, reporting, and analytics to enhance customer insights.
  • Support testing, validation, and change management during the CRM deployment lifecycle.
  • Act as a bridge between business users and technical teams to ensure successful delivery.

Required Skills & Experience:

  • 7+ years of experience as a Business Analyst, preferably with a focus on Dynamic CRM systems.
  • Strong knowledge of automotive industry processes, especially OEM and Tier 1 supplier buying cycles.
  • Proven track record in defining and designing CRM solutions (Salesforce, Microsoft Dynamics, or similar).
  • Experience in lead-to-order and post-sales process mapping within automotive domain.
  • Excellent communication, stakeholder management, and documentation skills.
  • Strong analytical mindset with the ability to translate business needs into technical solutions.

Nice to Have:

  • Exposure to aftermarket automotive business processes.
  • Familiarity with customer experience (CX) best practices in automotive.
  • Prior involvement in global CRM rollouts.

Job Tags

Long term contract,

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