Job Description

Koniag Management Solutions, LLC a Koniag Government Services company, is seeking a Certified Scrum Master (CSM) to support KMS and our government customer. This position is remote. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Management Solutions (KMS) is seeking a skilled and Certified Scrum Master (CSM) to lead our ServiceNow (SNOW) implementation project. The ideal candidate will have extensive experience in Agile project management methodologies, ServiceNow platform knowledge, and strong leadership skills to guide cross-functional teams. This role is critical in ensuring the successful delivery of our ServiceNow initiatives while maintaining Agile best practices throughout the project lifecycle. The ideal candidate will have foundational ServiceNow experience and a strong desire to advance their technical skills.

The Certified Scrum Master will serve as the Agile process champion for our ServiceNow project team, facilitating Scrum ceremonies, removing impediments, and fostering a collaborative environment.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives for the ServiceNow project team
• Remove impediments that impact team productivity and sprint commitments
• Coach team members on Agile and Scrum practices, ensuring adherence to methodology
• Manage project backlogs in coordination with Product Owners and stakeholders
• Track and report on sprint progress, velocity, and other key metrics
• Identify risks and dependencies, escalating issues when necessary
• Facilitate cross-team coordination when multiple teams are involved
• Support continuous improvement through retrospective actions and process refinements
• Create and maintain Agile artifacts and documentation
• Collaborate with ServiceNow technical leads to ensure alignment between business requirements and technical implementation
• Serve as a bridge between the development team and business stakeholders
• Promote transparency and visibility into project status and team performance
• Support change management activities related to ServiceNow implementation

Education and Experience:

• Bachelors degree in Computer science, Information Technology, Business Administration, or related field, and or equivalent work experience
• Minimum of 5 years of experience in project management, with at least 3 years in a Scrum Master role
• Must hold at least one of the following certifications:
• Project Management Professional (PMP)
• Professional Scrum Master (PSM)
• Certified ScrumMaster (CSM)
• PMI-Agile Certified Practitioner (PMI-ACP)
• Previous experience with ServiceNow implementations or projects
• Experience working in enterprise IT environments

Required Skills and Competencies:

• Proven experience as a Scrum Master in software implementation projects
• In-depth understanding of Agile methodologies, specifically Scrum framework
• Strong facilitation, coaching, and conflict resolution skills
• Experience with Agile project management tools (Jira, Azure DevOps, etc.)
• Knowledge of ServiceNow platform capabilities and implementation processes
• Excellent communication skills, both written and verbal
• Ability to work effectively with cross-functional teams including developers, business analysts, and stakeholders
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Experience in identifying and removing impediments to team progress
• Understanding of software development lifecycle (SDLC) and delivery processes
• Demonstrated ability to drive continuous improvement within teams
• Capability to adapt to changing requirements and project dynamics
• Strong willingness to learn and develop new technical skills
• Good analytical and problem-solving abilitiesEffective communication skills with ability to ask clarifying questions
• Team player who collaborates well with others
• Ability to manage time effectively and meet deadlines
• Attention to detail and commitment to quality work
• Customer service mindset with focus on user experience
• Adaptability and openness to feedback and coaching
• Self-motivated with ability to work with moderate supervision

Desired Skills and Competencies:

• ServiceNow certifications (Administrator, Implementation Specialist, etc.)
• Experience with scaled Agile frameworks (SAFe, LeSS, etc.)
• Knowledge of ITIL processes and their implementation in ServiceNow
• Experience with change management methodologies
• Background in IT service management
• Experience working in government or regulated industries
• Knowledge of DevOps practices and tools
• Previous experience with ServiceNow SDLC implementation
• Familiarity with technical aspects of ServiceNow platform, including scripting and customization capabilities
• Experience mentoring other Scrum Masters or Agile team members

Security Requirement:

• Ability to obtain Public Trust

Travel:

• Minimal travel required (less than 10%)

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Job Details

Job Family Technical Program Management & Operations

Job Function Scrum Master

Pay Type Salary

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