Job Description

Job Description

We are seeking a Customer Manager to join our Service team.

This is an excellent opportunity for an individual to bring their HVAC or plumbing expertise into a customer-focused role. Whether you're a seasoned technician ready to step off the tools or a leader in the trades looking for a new challenge, this role lets you apply your technical knowledge, communication skills, and service mindset in a well-established and trusted company.

About the Role

The Customer Manager is a middle-management role focused on managing a portfolio of customer accounts, ensuring both customer satisfaction and the profitability of work performed. This position also oversees a team of technicians, with responsibility for performance management and delivering high-quality service that supports long-term customer relationships.

Key Responsibilities

• Build Strong Customer Relationships: Develop trust and long-term partnerships through regular, open communication. Ensure a high level of customer satisfaction by being responsive, reliable, and solutions-focused.
• Provide Technical Guidance: Offer consultative services to help customers plan for and prioritize work. Identify recommended improvements and assist with long-term asset planning.
• Generate Revenue: Negotiate new and existing preventative maintenance agreements in line with margin targets. Prepare clear, timely, and accurate quotations to support informed customer decisions.
• Ensure Quality and Compliance: Visit worksites regularly to confirm that plans, specifications, safety standards, and codes are being followed.
• Support Field Team Performance: Provide support and guidance to technicians. Ensure work is completed safely, efficiently, and in line with customer and company expectations.

What We're Looking For

• Plumbing or HVAC/R technical knowledge.
• Strong time management and organizational skills, with the ability to prioritize competing priorities effectively.
• Maintains a professional, customer-focused approach, even in high-pressure situations.
• Previous leadership experience in managing and developing teams is considered an asset.

Why Join Us?

• Positive, team-oriented working environment where your contributions are valued.
• Competitive compensation package that reflects your experience and skills.
• Extensive benefits package to take care of you and your family.
• Retirement plan with company contributions to help secure your future.
• Social and team-building events — we work hard and play hard!
• Service awards to recognize milestone years of dedication.
• Opportunities for training and professional development.
• Be part of a well-established company with a strong reputation in the mechanical services industry.

About Us

Established in 1977, Lowe Mechanical Services is a customer service-focused company, a value that has fueled extraordinary growth over the past four decades. Our success is evident as Lowe Mechanical Services has become an industry leader in commercial and industrial refrigeration, mechanical, plumbing, electrical, and building controls.

We thank all applicants for their interest in the position. However, only those selected for an interview will be contacted. References will be required if selected for an interview.

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