Job Description

About the job Customer Service Representative - Remote

We are looking for a Customer Service Representative. This person will provide world-class customer support through email, text, chat, and occasionally the phone. They will be working directly to ensure a smooth experience by providing support and assistance throughout their journey on our platform. The successful candidate will demonstrate prior customer service experience in a high-volume environment.

Responsibilities

• Being available M-F - 9a to 5p PST
• Must be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeed
• Impact new processes while helping to build the community and give the community a voice
• Assess tone and direction of all interactions and know when it is appropriate to escalate or delegate
• Proactively problem solve
• Works well with a team to collaborate on best practices when answering client issues
• Manage time effectively across multiple communication platforms
• Approach all interactions with empathy and all problems with curiosity

Required Experience

• Strong customer service skills including live chat, email, and phone
• Adept in utilizing multiple systems to gather customer information
• Previous experience in a high volume support role
• Ability to function in a fast-paced environment
• Exceptional verbal and written communications
• Proven problem-solving skills

What Working with us Looks Like

• The ability to work from anywhere - they have a fully remote team across the globe
• Competitive compensation packages
• Equity - they all own a part of the business
• A generous PTO plan with 31 days off a year
• 401K Plan
• Parental Leave programs
• Health and wellness plans to meet the needs of you and your family including medical, dental, and vision
• Smart, supportive colleagues with diverse backgrounds and experiences
• Equipment provided to complete job duties

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