Customer Service Representative - Remote Job at Easy Recruiter, Richmond, VA

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  • Easy Recruiter
  • Richmond, VA

Job Description

About the job Customer Service Representative - Remote

We are looking for a Customer Service Representative. This person will provide world-class customer support through email, text, chat, and occasionally the phone. They will be working directly to ensure a smooth experience by providing support and assistance throughout their journey on our platform. The successful candidate will demonstrate prior customer service experience in a high-volume environment.

Responsibilities
  • Being available M-F - 9a to 5p PST
  • Must be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeed
  • Impact new processes while helping to build the community and give the community a voice
  • Assess tone and direction of all interactions and know when it is appropriate to escalate or delegate
  • Proactively problem solve
  • Works well with a team to collaborate on best practices when answering client issues
  • Manage time effectively across multiple communication platforms
  • Approach all interactions with empathy and all problems with curiosity
Required Experience
  • Strong customer service skills including live chat, email, and phone
  • Adept in utilizing multiple systems to gather customer information
  • Previous experience in a high volume support role
  • Ability to function in a fast-paced environment
  • Exceptional verbal and written communications
  • Proven problem-solving skills
What Working with us Looks Like
  • The ability to work from anywhere - they have a fully remote team across the globe
  • Competitive compensation packages
  • Equity - they all own a part of the business
  • A generous PTO plan with 31 days off a year
  • 401K Plan
  • Parental Leave programs
  • Health and wellness plans to meet the needs of you and your family including medical, dental, and vision
  • Smart, supportive colleagues with diverse backgrounds and experiences
  • Equipment provided to complete job duties

Job Tags

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