Job Description

Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Freight Dispatcher. This is not a call center position.

If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!

MUST be reliable!

MUST be a team player!

Freight Dispatcher Responsibilities:

• Understand and use mapping programs and internal applications to accurately and efficiently assign work to drivers in multiple types of vehicles, based on location, delivery time frames, vehicle specifications & current workload
• Coordinate multiple (15-20+) drivers simultaneously to complete 50-100+ expedited deliveries per workday; planning pre-determined routes and accommodating route changes as needed
• Continually analyze drivers and deliveries as situations change; provide alternative options for when plan A is disrupted.
• Maintain compliance with all DOT regulations, Hours of Service Guidelines, including monitoring of Drivers Logs using ELD software.
• Provide accurate and professional customer service.
• Incoming order entry via phone, email, or web.
• Outbound calls to customers with delivery status.
• Provide problem resolution for customers and drivers.
• Accurate and complete documentation of any and all issues.
• Coach new drivers as part of their on-the-job training, providing additional instruction and guidance

• High school diploma/GED required
• Strong knowledge of the metro and surrounding areas
• Transportation Dispatch experience in freight industry
• Knowledge of applicable transportation regulations and laws
• Excellent organizational and time management skills
• Superior communication skills to quickly relay concise, detailed information to drivers, customers and fellow office team members.
• Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
• Background experience in a customer service environment with problem resolution skills

Job Tags

Full time, Work at office,

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