Job Description

Join to apply for the General Manager role at Sodexo Live!

Location

Sodexo Live is seeking a General Manager for the Museum of Science and Industry in Chicago, IL.

Principal Function

The General Manager of Food and Beverage will oversee all aspects of the museum's dining operations, including cafes, restaurants, and catering services. They serve as the linchpin for communications, support, and resource allocation to optimize unit profitability and meet the daytoday operating budget. This role requires a passion for food and beverage service, excellent leadership skills, and a commitment to providing exceptional guest experiences.

The General Manager will provide handson leadership to facilitate dining experiences that exceed guest expectations while revenue is maximized and expenses are effectively controlled. Their highest priorities will be to ensure Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation, and regulatory compliance are adhered to.

The General Manager will plan and prepare for events and activities according to anticipated guest attendance and client expectations, provide handson management and oversight, and will direct and support postevent activities, reconciliation and reporting.

Essential Responsibilities

• Lead and manage all food and beverage operations within the museum.
• Hire, train, and develop staff to ensure high performance and a positive work environment.
• Foster a culture of teamwork, excellence, and customer service.
• Develop and implement standard operating procedures for all food and beverage areas.
• Monitor and maintain high standards of food safety and sanitation.
• Prepare and manage the annual budget for food and beverage operations.
• Analyze financial reports and implement strategies to maximize profitability.
• Collaborate with museum staff to develop special events, catering options, and programming. Build partnerships with local suppliers and vendors to enhance offerings and sustainability efforts.
• Gather and respond to guest feedback to continuously improve services.
• Ensure compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.

Qualifications/Skills

• Bachelor's degree in Hospitality Management, Culinary Arts, or a related field preferred.
• Previous senior leadership managing a large staff and a focus on exceptional client and customer service.
• 5+ years of experience in food and beverage management, preferably in a cultural or educational institution.
• Strong leadership, communication, and interpersonal skills.
• Proven financial acumen and experience in budgeting and cost control.
• Passion for food, art, and culture, with a commitment to enhancing visitor experiences.

Other Requirements

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightlyquartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

Salary: $120000 - $125000 per year

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

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