Job Description

Position Overview

The Hotel Operations Coordinator serves as a central support role ensuring seamless day-to-day operations across all hotel divisions, including Housekeeping, Engineering, Front Office, and Guest Services. This position plays a critical part in the rollout and ongoing management of Casa Cipriani’s new hotel operations platform designed to automate service tasks, track guest requests, coordinate maintenance, and enhance communication between teams. The Coordinator helps bridge operational departments, ensuring technology, service, and efficiency align with Casa Cipriani’s standards of Culture, Authenticity, Simplicity, and Elegance.

Key Responsibilities

System Implementation & Management

• Assist in the launch, configuration, and continuous optimization of the hotel’s new operations system (e.g., HotSOS or equivalent platform).
• Coordinate system training sessions and ensure departmental adoption across Housekeeping, Maintenance, and Guest Services.
• Monitor service orders, work orders, and preventive maintenance schedules to ensure timely and accurate completion.
• Track and analyze system data to identify efficiency opportunities and recurring service issues.

Guest Service & Communication Coordination

• Manage guest service requests in real time, ensuring prompt follow-up and interdepartmental communication.
• Maintain accurate records of guest preferences and service history within tracking system to personalize future stays.
• Support Front Office and Guest Relations teams in monitoring arrivals, VIP requests, and room readiness.

Housekeeping & Maintenance Support

• Oversee daily room status updates and coordinate housekeeping priorities with maintenance needs.
• Log and follow up on all Out-of-Order (OOO) and Out-of-Service (OOS) room statuses, ensuring rapid turnaround.
• Liaise with Engineering to manage preventive maintenance schedules and track completion.

Operational Projects & Administrative Support

• Support department heads (Rooms, Housekeeping, Engineering) with project coordination, vendor communication, and reporting.
• Maintain key audit logs, supply inventory records, and recurring operational checklists.
• Assist with project timelines and reporting for ongoing property upgrades and maintenance cycles.

Cross-Departmental Collaboration

• Serve as the communication hub between operational departments to ensure information flows accurately and efficiently.
• Participate in regular leadership and service excellence meetings to share insights and process improvements.
• Support special initiatives led by HR and Operations related to training, sustainability, and guest experience innovation.

Qualifications & Skills

• 2+ years of experience in luxury hotel operations, preferably within Rooms, Housekeeping, or Engineering.
• Proficiency in property management and service coordination platforms (e.g., HotSOS, Opera Cloud, SevenRooms, PeopleVine).
• Strong analytical, organizational, and communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced, service-driven environment.
• A proactive, tech-savvy mindset with attention to detail and a commitment to hospitality excellence.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.

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