Job Description

Adelaide of Newton Centre an all Memory Care Senior Living Community is searching for a Lead Concierge who will serve as the First Impression to our residents, visitors, families and prospective residents visiting our community.

• Exemplifies the Adelaide/Benchmark culture of Elevating Human Connections with every interaction.
• Supervises the Concierge Team and all related operations - including training, scheduling, quality assurance, etc.
• Serves as the "hub" of communications throughout the community for our residents, visitors and staff.
• Ensures compliance and execution of current SOP's and best practices. Reviews, amends and/or adds new practices when needed.

• Energetic and engaging personality.
• Great "service recovery" skills.
• Must be available to work weekends regularly. Willing to work holidays as well.
• Ability to come up with creative solutions for challenging situations.
• Leadership and motivational skills.
• Great attention to detail, observant and intuitive.
• High school diploma or equivalent certificate preferred.
• 2 Years supervisory experience at a front desk/concierge capacity a plus.
• Excellent verbal, written and phone communication skills.
• Expert in standard MS Office programs(Outlook, Word, Excel, etc.)
• A passion for serving people.

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