Wine Club & Guest Experience Manager Job at Rancho Capistrano Winery, San Juan Capistrano, CA

ZVdVaEFwdHIwL0NQOVhCS25od0d4T3ZvV1E9PQ==
  • Rancho Capistrano Winery
  • San Juan Capistrano, CA

Job Description

Job Description

Wine Club & Guest Experience Manager – Full Time

Rancho Capistrano Winery | San Juan Capistrano, CA

Rancho Capistrano Winery, Orange County’s largest winery and Southern California’s Best Winery, is seeking a full-time Wine Club Manager to lead and grow our thriving wine club community. This is a dynamic role for a hospitality professional with a passion for wine, exceptional customer service, and strategic thinking.

Key Responsibilities:

• Oversee all aspects of the Rancho Capistrano Winery Wine Club program, including member acquisition, retention, and engagement

• Serve as the primary point of contact for wine club members, providing exceptional service, timely communication, and personalized experiences

• Manage and coordinate monthly wine club releases, including logistics, inventory coordination, packaging, and pickup scheduling

• Plan and execute member-exclusive events and tastings that drive loyalty and brand connection

• Track membership data and sales performance; analyze trends and identify growth opportunities

• Collaborate with marketing and operations teams on promotional campaigns, digital outreach, and in-store signage

• Maintain accurate member records, payment processing, and compliance with alcohol regulations through VinesOS

• Lead wine tastings, educate staff on wine club offerings, and serve as a brand ambassador at all RCW locations

Qualifications:

• 2+ years of experience in wine sales, wine club management, or hospitality operations, digital marketing is a plus

• Strong knowledge of wine and food pairings

• Proven ability to build relationships and deliver high-touch customer experiences

• Organized, detail-oriented, and capable of managing multiple projects and deadlines

• Comfortable with POS and CRM systems; proficiency in Microsoft Office, Canva

• Availability to work evenings, weekends, and during wine club release periods and events

What We Offer:

• Competitive salary - $75k/yr with bonus potential

• Staff discounts and wine perks

• Opportunities for growth within a dynamic and passionate team

• A beautiful work environment surrounded by great food, wine, and people

To apply, please submit your resume to sylvia@ranchocapwinery.com.

Job Tags

Full time, Work at office, Weekend work, Afternoon shift,

Similar Jobs

Connected Roots Care Center

Board Certified Behavior Analyst Job at Connected Roots Care Center

CRC Omaha is seeking a passionate and dedicated Board Certified Behavior Analyst (BCBA) to join our team. Our organization is committed to enhancing the welfare of the Omaha community through tailored services, advocacy, and educational programs. The ideal candidate will... 

Sanford Health

LPN - Licensed Practical Nurse or MA - Medical Assistant - Weight ManagementClinic - FT Days Job at Sanford Health

 ..., Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Join our ambulatory nursing care team which sees 5.2 million outpatient and clinic visits every year. Our workplace culture focuses on treating patients and co... 

Eaton Aerospace

Production Technician (Day Shift) Job at Eaton Aerospace

 ...of experience in an assembly related role with the use of hand and/or power tools (experience in automotive repairs, construction, carpentry, or other assembly type environments will be considered). \n No relocation benefit is being offered for this position. Only... 

Vetted Health

RN - Progressive Care Unit in Aetna Estates, CO - $1,758/week Job at Vetted Health

Vetted is seeking a RN - Progressive Care Unit for a travel job in Aurora, Colorado. The job was posted about 2 months ago. The assignment starts on ASAP and is 13 weeks long with 12 hour shifts 3 days a week. You must live 60 miles away from the facility in order to ...

Hydrite

Recycle Process Operator - 3rd Shift - $5,000 SIGN ON BONUS Job at Hydrite

 ...Medical, Dental, and Vision - Eligible f irst day of the month following hire date. JOIN A TOP WORKPLACE - Recycle Process Operator This positions schedule will be Sunday to Thursday 10:30pm-7am The primary purpose of this position is to be responsible...