We are looking for a highly organized and bilingual (French & English) Customer Support Representative to assist a client in the property management industry. This role is responsible for providing after-hours support to guests, coordinating with internal teams, and ensuring a smooth guest experience from booking to check-in. Key Responsibilities: 1. Guest Communication Respond promptly and professionally to after-hours guest inquiries via live chat, SMS, email, and phone. Address booking concerns, urgent issues, and special requests with empathy and accuracy. 2. Coordination Dispatch maintenance and housekeeping teams for urgent matters (e.g., lockouts, emergency repairs). Follow up to ensure all issues are resolved in a timely manner. 3. Reservation Support Process guest payments and verify identification or other required details. Manage check-in workflows and ensure all pre-arrival steps are completed. Tools and Software You'll Use: Microsoft Excel – For maintaining trackers and logs. Cloudbeds – Reservation and booking management. Ikea – Guest journey and experience management. MaintainX – Maintenance ticketing and dispatch system. Language & Communication Requirements: Reading/Comprehension: Able to understand complex guest concerns and internal procedures. Written: Must write clear, professional responses for email and chat support. Speaking: Fluent in English and French with a neutral accent; confident phone presence for handling coordination tasks. Qualifications: Proven customer support experience, ideally in hospitality or property management. Proficiency in French and English (spoken and written). Strong multitasking and problem-solving skills. #J-18808-Ljbffr Hubstaff blog
...CDL Shuttle Driver Now Hiring! Join the Pittsburgh Transportation Group Team Today Pittsburgh Transportation Group is seeking dedicated... ...efficiently. This full-time position plays a crucial role in our daily operations and offers an excellent opportunity to build a...
Job Description \n \n\n\n Senior Compliance Analyst \n \n Work Mode:Onsite \n \n Location: Onsite, four days per week Kohler, WI Opportunity The Senior Compliance Analyst is a key member of the Employment and Compliance team, reporting directly to the...
...us or just earning some extra cash! Job Description We are HIRING for a NEW location in Louisville, KY! Address: 12414 Dixie Highway Looking to make some extra cash in your spare time? Tried the food delivery or rideshare gigs but tired of them taking...
HealthSource of Ohio is seeking a dedicated Project Manager to join our dynamic team in revolutionizing community-based healthcare. The Project Manager will oversee key projects within our organization that aim to enhance the delivery of integrated healthcare services including...
...Title: School Administrative Assistant Location: Oak Park, MI (Onsite) Contract length... ...: 10-month contract-to-hire. Break in summer, then extended into the following school... ...duties as assigned. Qualifications: High School Diploma or GED is required....